Business Analytics & Insights Snr Manager - HIV

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

The Business Analytics & Insights (BA&I) HIV role partners with the HIV Business unit within Gilead UKI. This role is a permanent full-time role with the expectation to work onsite 3 days per week at Gilead’s UKI offices in High Holborn, London. Gilead’s HIV business unit supports launches and commercialisation of a portfolio of products at diverse lifecycle stages. Products included under the remit of this role include Gilead’s full HIV Portfolio including Biktarvy and the upcoming Lenacapavir launch. One hundred percent (100%) of the role will be focussed on HIV brands.

The role of the HIV BA&I analytics lead is integral to driving positive and sustainable performance for the business unit and superior customer engagement. The role focus is the generation, interpretation and dissemination of research and data, distilling insights from multiple sources to optimise the affiliate’s market and customer understanding and provide recommendations that drive competitive execution. Focussed on national performance with deep dives into key accounts, regular and ad hoc analytics are conducted to answer key business questions from the brand team and senior leaders, to forecast revenue and market opportunities, and to make recommendations shaping marketing strategy and field team tactics.

The role also leads monthly data interrogation and national / subnational performance tracking to enable optimisation of UKI execution excellence. The Business Analytics & Insights lead for HIV reports to the Director of the Gilead UKI Business Analytics & Insights team. The role collaborates and partners with a wide range of cross functional stakeholders, including daily interactions with the HIV business unit (marketing, sales managers, promotional and non-promotional field teams, medical, market access and legal team), BA&I and commercial operations peers.

The person in this role has a high profile within the affiliate, engaging regularly with UKI leaders and representing the UKI when engaging with regional or global cross functional teams. The successful candidate will be articulate and highly numerate with strong functional business intelligence knowledge and the interpersonal skills to drive proactive cross functional collaboration in a busy and proactive team. Project management, PowerPoint and Excel skills are essential. Previous experience of an analytics / business intelligence role within secondary care in the pharma/biotech industry and / or experience within the HIV therapy area are desirable. Knowledge and experience of programming and data visualisation tools (e.g., Tableau or Power BI) are also desirable.

The ideal candidate will enjoy managing multiple projects and cross functional stakeholders concurrently with an ability to prioritise based on business need, market opportunity, or corporate strategy. They should demonstrate strong business acumen, resilience under pressure, a positive solution focussed approach to overcoming challenges, and a tenacious drive for excellence.

Key Responsibilities and Activities

• Highly numerate with proven data analysis and interpretation skills
• Excellent attention to detail coupled with an ability to understand and speak to the 'big picture'
• Recognises/interprets business issues and recommends solutions through insights and analysis
• Applies strategic and critical thinking; can communicate complex analytics in a clear and concise manner
• The ability to meaningfully portray and communicate quantitative data in graphical form
• Leads projects independently, coordinating input from cross-functional teams and external vendors
• Interacts with internal customers ranging from leadership to field sales reps to understand business needs and priorities; establishes and maintains positive business cross functional relationships
• presents impactful insights, comfortable presenting recommendations to diverse stakeholders

Market and Customer Insights

• Assesses business insight needs; designs and agrees a fully comprehensive annual market research, insights and data plan and estimates the associated budget, in collaboration with commercial team
• Oversees briefing, contracting, execution, delivery, and communication of insights from market research, within timelines and to agreed budget
• Manages external agency partnerships, ensuring adherence to the ABPI code and Gilead SOPs and standards
• Collates and communicates research observations, implications, and insights with proactive recommendations and guidance for how the business should action these
• Acts as a strategic thought partner expert in market research for cross functional colleagues
• Advocates the UKI perspective and local code compliance for global market research projects

Forecasting

• Conducts research and compiles data as forecast input; combines global guidance and local assumptions to support revenue forecasting
• Understands global forecast model(s) and flow; differentiates “big lever” assumptions vs. inputs with less impact
• Leads bi-annual revenue forecast process for the BU (all HIV brands), from data collection, making assumption recommendations and driving cross functional assumptions alignment with documented rationale
• Uses globally developed models to develop / update / adjust forecasts and communicate to local and global stakeholders
• Collaborates with BU partners to develop and present the forecast narrative to senior leaders, supported by data and insights
• Partners with commercial team to scenario model and support decision-making, may need to build ad hoc models to forecast novel market situations

Performance Reviews and Reporting

• Analyses the market and competitive environment with a range of data sources, including IQVIA sales data
• Identifies and puts in place appropriate data sources for regular tracking
• Puts measures in place to ensure IQVIA data quality
• Understands the range of leading, lagging, and operational performance metrics and relevance to business success (e.g. how these link to key forecast levers) and makes recommendations / gains alignment on key tracking metrics
• Collaborates and leads compilation and communication of monthly / quarterly / ad hoc performance reporting, with context, insights, and recommendations
• Identifies insights and makes recommendations based on findings, leading iterative deep dives when required
• Supports development and delivery of business frameworks and related analytical processes based on the needs of the Company’s senior management (monthly performance reviews, quarterly business reviews, etc.)
• Represents the UKI local perspective for global KPI tracking

Sales Force Excellence

• Ad hoc collaboration with national sales manager(s) and sales force enablement team to synthesize insights from activity and sales trends
• Regular tracking and ad hoc deep dives into key account trends
• Advises on BU field tactics and incentive structure
• Distils insights from field team feedback to provide recommendations enhancing field team execution, customer engagement strategy and broader tactical or strategic decisions

Data Visualization

• Develops bespoke reporting analyses and tools (Excel/Tableau) to support analytics reporting for commercial teams and senior leadership
• Automates reporting where possible

Knowledge, Experience and Skills

• Experience across areas of Business Intelligence functional areas (analytics and performance reporting, market research and forecasting), preferably in pharmaceutical or biotech industry
• Knowledge of Sales and Marketing organizations and pharmaceutical data sources (e.g., IQVIA)
• Track record for excellent project management skills
• Self-starter, able to learn quickly, prioritise and multi-task in a fast-paced environment of changing priorities
• High level of resourcefulness and problem-solving skills under pressure
• Advanced MS Excel skills (Word & PowerPoint, etc.); analytical software experience (e.g., Tableau) advantageous
• Good communication and interpersonal skills with the ability to communicate clearly and effectively to a variety of audiences in oral and written format

Behaviours

• Process orientated to achieve the business objective
• Operationally excellent
• Curious with learning agility
• Organised with systematic approach to prioritization
• Resilient profile with the ability to deliver in an ambiguous environment
• Ability to engage and manage multiple stakeholders to achieve the objective

Gilead Core Values

• Integrity (always doing the right thing)
• Teamwork (collaborating in good faith)
• Inclusion (encouraging diversity)
• Excellence (working at a high level of commitment and capability)
• Accountability (taking personal responsibility)

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.