Sr Manager, Facilities Operations in Uxbridge

This role will be pivotal as we evolve our facilities management function into an elevated regional business partnership, fostering holistic collaboration across all aspects of Corporate Operations. You will transform how we operate and be a key enabler for future success by navigating and solving complex issues, delivering significant impact and value for our stakeholders in line with Gilead’s business imperatives. Based in our International HQ in Stockley Park and reporting into the Senior Director of Site Operations, you will be working as part of a fast-paced, dynamic team delivering site operations support to multiple sites across Europe. This role requires you to establish close relationships with senior business leaders and other key stakeholders to serve as the single point of contact for all Corporate Operations matters in the region.

Responsibilities include:

• Business Partnership
  • Develop and evolve strategic relationships with site leadership teams, ensuring that business strategy and growth drivers are supported by the Corporate Operations organisation.
  • Coordinate with regional and Corporate Operations partners to provide the full range of Corporate Operations services into sites ranging from Security, Environmental Health & Safety, Workplace Design, Engineering, Employee Experience to Real Estate and Leasing.
  • Responsible for rolling 3-year site strategic plans based on headcount, usage forecasts, lease events and business insights.
  • Act as a key liaison for cross functional projects, ensuring alignment between site operations and corporate objectives.
  • Act as the Site Operations partner for crisis management and business continuity plans in collaboration with risk management and local teams.
• Employee Experience and Insights
  • Implement user experience strategies across sites in partnership with stakeholders to improve the overall on-site experience for Gilead’s workforce and visitors.
  • Collaborate closely with senior leadership to think critically and develop an optimal site experience by considering user needs, business goals, and industry best practices.
  • Proactively engage with our workforce and visitors to gain insight on ways to continuously enhance service levels.
  • Regularly surface new ideas and opportunities for program refinement with leadership, drawing on employee feedback, your own observations and industry benchmarking.
  • Listen to and understand any data or trends which may highlight areas impacting the user experience and work to overcome any challenges within areas such as talent acquisition, employee retention and employee experience.
  • Stay up to date with industry trends and best practice and use this knowledge to evolve Gilead’s user experience strategy. This may involve attending networking events, conferences and becoming a member of relevant online communities.
  • Champion diversity, equity, and inclusion initiatives across sites.
• Site Operations
  • As the key Corporate Operations business partner to the local business, you will guide your stakeholders through the Corporate Operations horizon, working with wider functions including Real Estate, EH&S (Environment, Health & Safety) and Corporate Security to map out activities and key decision points.
  • Work with our outsourced facilities service partner to ensure all day-to-day operations and activities meet the requirements of the contract.
  • Strengthen contract management governance and performance of our outsourced facilities services partner through effective measurement against KPIs and other metrics.
  • Ensure compliance with local law and regulations (property, taxes, health and safety, mandatory in-country roles) and ensuring an ‘audit ready’ state.
  • Effectively and accurately manage regional budgets, developing key relationships with the business and finance functions to ensure accurate forecasting and reporting.
  • Management oversight of all environmental, health & safety, security, and key vendor relationships for the region.
  • Accountable for the delivery of all EH&S (Environmental Health and Safety) initiatives/programmes whilst working in partnership with the EH&S team.
  • Provide technical and engineering advice and support to projects which include relocations and refurbishments to ensure a consistent and standardised user experience across the region.
  • Drive sustainability initiatives across sites, focusing on energy efficiency, waste and water reduction.
  • Implement risk assessments and mitigation strategies for all site operations.
  • Lead continuous improvement programmes to optimise operational efficiency and cost effectiveness.

Essential skills and experience:

• 3 – 5 years' experience in a similar role and an engineering, technical or hard service background.
• Intrinsic motivation for operational excellence and resilient when meeting new and emerging challenges and leading significant change.
• Exceptional ability to handle challenging demands from senior business leader or their representatives providing appropriate, prompt responses and win-win solutions.
• Experimental mindset, geared towards continuous improvement, willing to try and share new approaches to enhance the employee experience.
• Experience within highly complex environments and ability to navigate across multiple business areas and countries while managing complex interdependencies.
• Enterprise mindset and ability to manage conflicting priorities within unpredictable environments both internally and externally.
• Experience managing high levels of change at a fast pace using quick and creative thinking within agreed frameworks.
• Proficient at collecting, analysing and understanding data. Ability to aggregate from various sources and articulate themes, trends and insights to drive decision making.
• A proactive and autonomous problem solver with the ability to work with minimal supervision.
• Able to demonstrate ability to influence across the business at all levels and provide executive level summaries for review and decision.
• Excellent decision-making capability and sound judgement with the confidence to challenge the status quo.
• Understanding of the role culture, norms and customs play in the success of Site Operations.
• Excellent verbal and written English and proficiency at planning and scheduling own activities to accomplish goals and objectives.

Desirable skills and experience:

• Previous experience delivering workplace transformation, sustainability and user experience projects.
• Knowledge of in-country sustainability requirements across multiple geographies as part of mandatory ESG reporting.