At a Glance
- Tasks: Manage daily store operations and create an inviting shopping experience.
- Company: Gilded of Oxford, an independent stationery and gifting company.
- Benefits: Flexible hours, supportive team environment, and opportunities for growth.
- Other info: Opportunity to develop ownership of the store and enhance customer experiences.
- Why this job: Join a passionate team and make a real impact in a vibrant retail space.
- Qualifications: Retail experience preferred; must be friendly, organised, and proactive.
The predicted salary is between 24995 - 30549 £ per year.
Location
North Oxford - North Parade Avenue
Hours
Full-time or part-time
About the Role
This is a hands‑on role for someone who enjoys retail, people and creating an inviting shop environment.
We are looking for someone who enjoys being involved in all aspects of the store - from welcoming customers and helping them discover their new favourite product, to replenishing displays, supporting the team, preparing for events and noticing the small details that help create a great in-store experience.
Working alongside the founder and wider Gilded of Oxford team, you will help manage the day‑to‑day running of the store, support the retail team and make sure customers receive warm, knowledgeable and attentive service.
Full-time or part-time available; we are open to discussing a working pattern that suits the right candidate.
Responsibilities
- Helping manage the day‑to‑day operation of the Oxford shop.
- Providing warm, knowledgeable and thoughtful customer service.
- Supporting and supervising other members of the retail team.
- Taking responsibility for the shop.
- Opening and closing the store when required.
- Maintaining high standards of visual merchandising and presentation.
- Making sure products are replenished and displays remain attractive throughout the day.
- Monitoring stock levels and communicating replenishment needs effectively.
- Receiving and organising deliveries.
- Helping maintain accurate stock records.
- Processing sales, returns and exchanges.
- Supporting seasonal launches, promotions and in‑store events.
Requirements
We are looking for someone who genuinely enjoys looking after customers and takes pride in creating a store that people enjoy spending time in.
- Friendly, confident and comfortable speaking with a wide range of customers.
- Reliable and able to take responsibility.
- Good understanding of stock processes, scheduling, working with suppliers and other admin processes.
- Highly organised.
- Comfortable giving direction and supporting other members of the team.
- Proactive.
- A clear communicator who keeps the wider team informed.
- Previous retail experience or equivalent.
- Helpful but not essential
- Previous experience supervising or managing others.
Most importantly, we want someone who gradually develops genuine ownership of the store; someone we can trust to make good day‑to‑day decisions, solve small problems independently and keep things moving without waiting for approval at every stage.
About Us
Gilded of Oxford is an independent stationery and gifting company based in Oxford.
We design distinctive products for readers, writers and thoughtful everyday use, drawing inspiration from Oxford's long relationship with books, libraries and learning.
We are currently growing across retail, wholesale and online, with customers in both the UK and US.
Our Oxford shop is an important part of the business: it is where customers discover our products, where we learn what people respond to, and where we bring the Gilded of Oxford brand to life.
That's why we are looking for an Assistant Store Manager to help us run the shop and deliver an excellent experience for everyone who visits.
Job types
Full-time, part-time, permanent
Work location
- In person
- #J-18808-Ljbffr
Assistant Store Manager in Oxford employer: Gilded of Oxford Ltd
Gilded of Oxford Ltd fosters a supportive work culture that encourages creativity and collaboration among its employees. With opportunities for professional growth and flexible working arrangements, it is an attractive employer for those passionate about retail and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Oxford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Gilded of Oxford Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Gilded of Oxford Ltd!
We think you need these skills to ace Assistant Store Manager in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Gilded of Oxford Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Gilded of Oxford Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Gilded of Oxford Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Gilded of Oxford Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
