At a Glance
- Tasks: Be the first point of contact for clients and manage their information accurately.
- Company: Join Gildeas, a modern law firm with a supportive and dynamic culture.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Other info: Office-based role with a friendly team and a focus on client experience.
- Why this job: Kickstart your career in law while making a real difference for clients.
- Qualifications: Proactive attitude, attention to detail, and good communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Gildeas is a fast-paced, independent and modern law firm with offices in central Glasgow and Edinburgh. We specialise in pursuer personal injury. Due to the expansion of our Glasgow office, we are currently recruiting for the position of Personal Injury Claims Admin Assistant.
About the role
At Gildeas, we offer an exciting and challenging environment to build a future career in law. You will be fully supervised and supported throughout, with the opportunity for learning and feedback encouraged.
- You will be the first point of contact for new clients, taking detailed information from clients and ensuring accuracy of information.
- You will learn how to input data onto our case management system, onboarding clients and providing support in the initial file set-up.
- You will obtain client instructions to act via electronic signature software.
- You will make outgoing calls and answer, screen, and forward incoming phone calls.
- You will scan, name and save correspondence and documents to our case management system.
- You will provide accurate information in person and via phone and email, following GDPR and all relevant data protection guidance at all times.
- You will have the opportunity to develop client relationship skills, encouraging rapport with clients and other stakeholders.
The position is based in our Glasgow office at 83 West Regent St, Glasgow, G2 2BA. The role is office-based, full time. Working hours are Monday to Friday, 9.00am – 5.00pm but may be subject to change. Salary will be dependent on experience. The successful candidate will be required to obtain a Disclosure Scotland certificate.
About you
The successful candidate should:
- Be proactive and have a can-do attitude.
- Be conscientious with excellent attention to detail.
- Be able to work as an individual and as part of a team.
- Value the client experience and be an effective communicator.
- Be proficient in Microsoft Office suite but particularly Excel, Word, Teams, and SharePoint.
- Have excellent organisational skills, with the ability to multitask and prioritise tasks effectively.
- Experience in a prior administrative, motor industry or legal environment would be beneficial but is not essential. Full training can be provided to suitable candidates interested in a change of career direction.
About Gildeas Solicitors
We began as a small firm when James Gildea set up his own practice in Baillieston, Glasgow in 1989. In 2001, we had grown and expanded to open offices in Edinburgh, and by 2019, we acquired our sister firm, Fulton’s Solicitors. Over the years, we have grown into a modern firm with over 60 employees and today the Gildeas name encompasses a network of legal services. Our expertise covers a range of accidents and injuries, from road traffic accidents, dog bites, accidents at work, in public, and medical negligence. Staying true to our founding values, we believe in proudly providing a tailored approach which puts our clients at the heart of everything we do.
Claims Administrative Assistant in Glasgow employer: Gildeas Solicitors
Gildeas is an excellent employer that fosters a supportive and dynamic work environment in the heart of Glasgow. With a strong emphasis on employee development, we provide comprehensive training and feedback opportunities, ensuring that our team members can grow their careers in law while building meaningful client relationships. Our modern office culture values collaboration and communication, making it an ideal place for those looking to make a positive impact in personal injury claims.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrative Assistant in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gildeas. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Claims Administrative Assistant, especially your attention to detail and communication skills.
✨Tip Number 3
Dress to impress! Even if the office vibe is casual, it’s always better to be slightly overdressed than underdressed. A smart appearance shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Claims Admin role!
We think you need these skills to ace Claims Administrative Assistant in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Administrative Assistant role. Highlight any relevant admin experience, especially in a legal or customer service environment, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join Gildeas and how your proactive attitude and attention to detail will benefit our team. Keep it concise but engaging!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to convey information clearly. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gildeas Solicitors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Personal Injury Claims Admin Assistant. Familiarise yourself with the tasks mentioned in the job description, like client onboarding and data management. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare to discuss how you've effectively interacted with clients or colleagues in the past. Think of examples where you’ve built rapport or handled difficult conversations. This will showcase your ability to connect with clients, which is crucial for the position.
✨Demonstrate Attention to Detail
Given the importance of accuracy in handling client information, be ready to share specific instances where your attention to detail made a difference. Whether it’s in previous jobs or academic projects, highlight how being meticulous has benefited your work.
✨Be Proactive and Positive
Gildeas values a can-do attitude, so come prepared with examples that illustrate your proactive nature. Discuss times when you took initiative or solved problems without being asked. A positive mindset can set you apart from other candidates!
