At a Glance
- Tasks: Be the first point of contact for clients and manage their information accurately.
- Company: Join Gildeas, a modern law firm with a supportive and dynamic culture.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Other info: Office-based role in Glasgow with a friendly team atmosphere.
- Why this job: Kickstart your career in law while making a real difference for clients.
- Qualifications: Proactive attitude, attention to detail, and good communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Gildeas is a fast-paced, independent and modern law firm with offices in central Glasgow and Edinburgh. We specialise in pursuer personal injury. Due to the expansion of our Glasgow office, we are currently recruiting for the position of Personal Injury Claims Admin Assistant in Glasgow.
About the role
At Gildeas, we offer an exciting and challenging environment to build a future career in law. You will be fully supervised and supported throughout, with the opportunity for learning and feedback encouraged.
Responsibilities
- You will be the first point of contact for new clients, taking detailed information from clients and ensuring accuracy of information.
- You will learn how to input data onto our case management system, onboarding clients and providing support in the initial file set-up.
- You will obtain client instructions to act via electronic signature software.
- You will make outgoing calls and answer, screen, and forward incoming phone calls.
- You will scan, name and save correspondence and documents to our case management system.
- You will provide accurate information in person and via phone and email, following GDPR and all relevant data protection guidance at all times.
- You will have the opportunity to develop client relationship skills, encouraging rapport with clients and other stakeholders.
The position is based in our Glasgow office at 83 West Regent St, Glasgow, G2 2BA. The role is office-based, full time. Working hours are Monday to Friday, 9.00am – 5.00pm but may be subject to change. Salary will be dependent on experience. The successful candidate will be required to obtain a Disclosure Scotland certificate.
About you
The successful candidate should:
- Be proactive and have a can-do attitude.
- Be conscientious with excellent attention to detail.
- Be able to work as an individual and as part of a team.
- Value the client experience and be an effective communicator.
- Be proficient in Microsoft Office suite, particularly Excel, Word, Teams, and SharePoint.
- Experience with 3CX and office equipment would be advantageous.
- Have excellent organisational skills, with the ability to multitask and prioritise tasks effectively.
- Experience in a prior administrative, motor industry or legal environment would be beneficial but is not essential. Full training can be provided to suitable candidates interested in a change of career direction.
About Gildeas Solicitors
We began as a small firm when James Gildea set up his own practice in Baillieston, Glasgow in 1989. In 2001, we had grown and expanded to open offices in Edinburgh, and by 2019, we acquired our sister firm, Fulton’s Solicitors. Over the years, we have grown into a modern firm with over 60 employees and today the Gildeas name encompasses a network of legal services. Our expertise covers a range of accidents and injuries, from road traffic accidents, dog bites, accidents at work, in public, and medical negligence. Staying true to our founding values, we believe in proudly providing a tailored approach which puts our clients at the heart of everything we do.
Claims Administrative Assistant employer: Gildeas Solicitors
Gildeas is an excellent employer that fosters a supportive and dynamic work environment in the heart of Glasgow. With a strong emphasis on employee development, you will receive comprehensive training and feedback, allowing you to grow your skills in the legal field while working alongside a dedicated team. Our commitment to client care and teamwork ensures that every employee plays a vital role in our success, making Gildeas a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrative Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gildeas. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Claims Administrative Assistant, especially your attention to detail and communication skills.
✨Tip Number 3
Dress to impress! Even if the office vibe is casual, it’s always better to be slightly overdressed than underdressed for an interview. It shows professionalism and respect for the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Administrative Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Administrative Assistant role. Highlight any relevant admin experience, especially in a legal or customer service environment, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join Gildeas and how your proactive attitude and attention to detail will benefit our team. Keep it engaging and personal!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application showcases your ability to convey information clearly. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gildeas Solicitors
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Personal Injury Claims Admin Assistant. Familiarise yourself with the tasks mentioned in the job description, like client onboarding and data management. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare to discuss how you've effectively interacted with clients or colleagues in the past. Think of examples where you’ve built rapport or handled difficult conversations. This will show that you value the client experience, which is crucial for Gildeas.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in handling client information, be ready to share instances where your attention to detail made a difference. Whether it’s in previous jobs or during your studies, highlight how being meticulous has helped you succeed.
✨Be Ready to Discuss Tech Skills
Brush up on your Microsoft Office skills, especially Excel and Word, as well as any experience with case management systems. If you have used 3CX or similar office equipment, mention that too. Showing your tech-savviness will reassure them that you can hit the ground running.
