At a Glance
- Tasks: Be the first point of contact for clients and manage personal injury claims.
- Company: Join Gildeas, a modern law firm with a supportive team culture.
- Benefits: Earn up to £25,000, enjoy full training, and develop your career in law.
- Other info: Full-time role with opportunities for growth in a dynamic legal environment.
- Why this job: Make a real difference by helping clients navigate their injury claims.
- Qualifications: Proactive attitude, attention to detail, and good communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
Personal Injury Claims First Response Unit: Glasgow
Gildeas is a fast-paced, independent and modern law firm with offices in central Glasgow and Edinburgh. We specialise in pursuer personal injury. Due to the expansion of our Glasgow office, we are currently recruiting for the following position:
Located at: 83 West Regent St, Glasgow, G2 2BA.
Salary: up to £25,000 per annum, depending on experience.
Working pattern: Full time, office based. Hours are typically Monday - Friday, 9.00am - 5.00pm but may be subject to alternate working patterns on occasion.
About the role: At Gildeas, we offer an exciting and challenging environment to build a future career in law. You will be fully supervised and supported throughout. Our First Response Team are the first line of contact for all incoming enquiries, responsible for the triage and processing of initial credit hire and personal injury claims.
As a member of the First Response Unit, expect that:
- You will be the immediate point of contact for new clients, taking detailed information from clients and ensuring accuracy of information.
- You will learn how to input data onto our case management system, onboarding clients and providing support in the initial file set-up.
- You will obtain client instructions to act via electronic signature software.
- You will make outgoing calls and answer, screen, and forward incoming phone calls.
- You will scan, name and save correspondence and documents to our case management system.
- You will provide accurate information in-person and via phone and email, complying with GDPR and all relevant data protection guidance.
- You will have the opportunity to develop client relationship skills, encouraging a rapport with clients and other stakeholders.
The successful candidate will be required to obtain a Disclosure Scotland certificate.
About you: The successful candidate should:
- Be proactive and have a can-do attitude.
- Be conscientious with excellent attention to detail.
- Be able to work as an individual and as part of our close-knit team.
- Value the client experience and be an effective communicator.
- Be proficient in Microsoft Office suite but particularly Excel, Word, Teams, and SharePoint.
- Experience with 3CX and office equipment would be advantageous.
- Have excellent organisational skills, with the ability to multitask and prioritise tasks effectively.
- Experience in a prior administrative, call centre, motor industry or legal environment would be beneficial but is not essential. Full training can be provided to suitable candidates interested in a change of career direction.
About Gildeas Solicitors: We began as a small firm when James Gildea set up his own practice in Baillieston, Glasgow in 1989. In 2001, we had grown and expanded to open offices in Edinburgh, and by 2019, we acquired our sister firm, Fulton’s Solicitors. Over the years, we have grown into a modern firm with over 60 employees and today the Gildeas name encompasses a network of legal services. Our expertise covers a range of accidents and injuries, from road traffic accidents, dog bites, accidents at work, in public, and medical negligence. Staying true to our founding values, we believe in proudly providing a tailored approach which puts our clients at the heart of everything we do.
First Response Administrator in New Town employer: GILDEAS LIMITED
Gildeas is an excellent employer that fosters a supportive and dynamic work environment in the heart of Glasgow. With a commitment to employee development, we provide comprehensive training and growth opportunities within the legal field, ensuring that our team members are well-equipped to excel in their roles. Our modern office culture values collaboration and client-centric service, making it a rewarding place for those looking to make a meaningful impact in personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land First Response Administrator in New Town
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
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✨Leverage Your University’s Career Services
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We think you need these skills to ace First Response Administrator in New Town
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at GILDEAS LIMITED, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in GILDEAS LIMITED and the specific role of First Response Administrator. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for GILDEAS LIMITED’s culture!
How to prepare for a job interview at GILDEAS LIMITED
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at GILDEAS LIMITED.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at GILDEAS LIMITED.
