At a Glance
- Tasks: Deliver excellent customer service and build strong relationships with clients.
- Company: Gildan, a leading manufacturer of everyday basic apparel with a commitment to sustainability.
- Benefits: Attractive benefits packages, mentorship, and continuous development opportunities.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Join a diverse team and make a real impact in customer satisfaction.
- Qualifications: Bachelor’s degree or equivalent experience, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan, Hanes, Comfort Colors, American Apparel, ALLPROTM, GOLDTOE, Peds, Bali, Playtex, Maidenform, Bonds, as well as Champion which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada. Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy.
We are seeking customer service professionals who are passionate about delivering excellent service and building strong customer relationships. Our roles in Customer Service are ideal for individuals who thrive in a fast-paced, customer-focused environment and enjoy resolving customer issues while supporting day-to-day account activities.
In customer service you will play an important part in managing the end-to-end order lifecycle and supporting customers by providing accurate information, resolving inquiries, and ensuring a positive and consistent experience. You will also develop your product knowledge and contribute to a team that values collaboration, accountability, and service excellence.
The role- Build strong relationships by understanding customer needs, expectations, and ordering patterns.
- Provide clear guidance on products, pricing, availability, and ordering options.
- Ensure that orders are entered accurately and aligned with customer requirements from inception.
- Proactively identify and resolve discrepancies before order processing.
- Manage orders through internal systems to ensure timely and accurate processing.
- Coordinate closely with supply chain, logistics, and distribution teams to meet customer delivery expectations.
- Anticipate potential delays and communicate proactively with customers to manage expectations.
- Ensure that invoices are accurate, timely, and aligned with agreed pricing and terms.
- Resolve issues promptly and professionally, ensuring minimal disruption to the customer.
- Follow up to ensure customer satisfaction and identify opportunities for improvement.
- Identify recurring issues and recommend process improvements to enhance the customer experience.
- A Bachelor’s degree in Management, Business or a related field, or equivalent experience.
- At least three (3) years of experience in customer service or an account support environment.
- Strong communication and interpersonal skills.
- Ability to resolve customer issues in a professional and timely manner.
- Strong problem-solving and attention to detail skills.
- Ability to multitask and manage competing priorities.
- Experience using multiple computer applications, including MS Office Suite.
- Ability to learn and understand product details and specifications.
- Join a publicly traded company dual-listed on NYSE and TSX with great potential.
- Be part of a workplace where meaningful connections and teamwork are celebrated.
- From local to international, be ready to work alongside a diverse group of colleagues.
- Benefit from mentorship and continuous development opportunities.
- Take advantage of our attractive benefits packages.
We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you. We thank all applicants for their interest, however, only those selected for interviews will be contacted.
We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.
Apply now.
Customer Service employer: Gildan Yarns
Gildan is an exceptional employer that prioritises employee growth and development within a collaborative and diverse work environment. With a strong commitment to service excellence, employees in the Customer Service role will enjoy mentorship opportunities and a supportive culture that values meaningful connections. Located in Christ Church, this publicly traded company offers attractive benefits and the chance to be part of a global team dedicated to making apparel better.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Gildan's website and social media. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle common issues or questions that customers might have. This will show your problem-solving skills and readiness to tackle challenges head-on.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about building relationships, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about building strong relationships.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into our team at Gildan!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and why you're a great fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Gildan Yarns
✨Know Your Stuff
Before the interview, make sure you understand Gildan's products and services. Familiarise yourself with their brands and the customer service role. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your communication, problem-solving, and multitasking skills. Think of specific situations where you resolved customer issues or improved processes, as these will resonate well with the interviewers.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. Don’t hesitate to ask for clarification if you don’t understand something; it demonstrates your commitment to clear communication.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, customer service strategies, or opportunities for growth within Gildan. This shows that you’re engaged and thinking about how you can contribute to their success.
