At a Glance
- Tasks: Shape customer engagement strategies and drive repeat purchases for a unique meal prep brand.
- Company: Exciting lifestyle brand focused on convenient meal solutions with a twist.
- Benefits: Generous annual leave, private medical insurance, hybrid work, and wellness days.
- Other info: Modern workspace with great perks and opportunities for personal growth.
- Why this job: Join a rare CRM role that prioritises customer loyalty over subscription churn.
- Qualifications: Experience in CRM and a passion for customer engagement.
The predicted salary is between 37800 - 46200 £ per year.
- CRM and
- Customer
- Lifecycle
Manager: Full-Time / hybrid (2/3 days in office) This is a great opportunity within a direct to consumer lifestyle brand around meal prep.
The offering is built around convenience, but with a twist that makes the products a genuinely interesting CRM challenge: there’s no subscription model.
Every order is a customer actively choosing to come back to the organisation – online or by phone, rather than a recurring charge the client has forgotten to cancel.
That means understanding, anticipating and earning repeat purchase behaviour isn’t a nice-to-have here; it’s everything!
The meal plans are ambient, no fridge or freezer space needed, no need to be home for delivery, and no pressure to plan days in advance – very different from some of the competitors in the market!
They deliver to every UK postcode, five or six days a week depending on location.
That combination of flexibility and national reach means the customers order in genuinely varied ways, and there’s real scope to shape how you can segment, personalise and re-engage across that journey.
If you want to build lifecycle strategy for a loyal, engaged customer base, rather than fight subscription churn, this is a rare kind of CRM role.
Role
Overview: As the CRM you contribute 5%.
- Life insurance at 4 x salary.
- Private Medical Insurance.
- 33 days annual leave, including public holidays, pro-rata.
Annual leave increases by 1 day after 2, 4 and 6 years’ service.
- 2 wellbeing days per year, pro-rata, to proactively support your physical and mental wellbeing.
- Your Birthday off
- Hybrid working, with a minimum of 3 days a week from the Edinburgh Office.
- Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee.
- Employee discount scheme.
- Employee assistance helpline access for support at challenging times FURTHER IMPORTANT INFORMATION: Gilchrist Recruitment Partnership are a specialist recruitment agency and recruiting partner within the Marketing, Digital communications/PR, Creative
CRM / Customer Lifecycle / Email Marketing Manager in Edinburgh employer: Gilchrist Recruitment Partnership
Join one of the UK's leading advertising agencies, where creativity meets opportunity in a vibrant work culture. With a focus on employee growth and development, you'll have the chance to work on flagship accounts and deliver innovative campaigns while enjoying competitive benefits and a supportive team environment. This is not just a job; it's a career-defining role in a dynamic location that fosters collaboration and excellence.
Contact Details:
Gilchrist Recruitment Partnership Recruitment Team
