Digital Account Manager, Leading Agency

This is a brand new role within the growing digital arm of this leading UK agency. You’ll be joining an established team working across digital marketing projects for one of the agency’s main flagship accounts (as well as other projects). As a Digital Account Manager within the team, you’ll be the driving force behind client growth - leading accounts with confidence, spotting opportunities for added value, and taking the initiative to move projects and retainers forward. You’ll connect your clients with the talented in-house teams in design, UX, strategy, and development, but more than that, you’ll champion their business goals and ensure we’re always delivering impact!

The successful candidate will have the chance to work with a diverse range of clients, from national government campaigns to high-profile private sector brands in tourism, travel, and beverages. However, in the main, you will be working on one of the agency’s flagship accounts. You’ll collaborate with a dynamic, energetic team, where every day brings new challenges and opportunities for growth.

Your role:

• Own client accounts with a growth mindset—managing budgets smartly, identifying commercial opportunities, and delivering consistent value.
• Proactively identify opportunities to grow client accounts—whether through upselling new services, optimising existing campaigns, or spotting untapped potential.
• Apply strategic insights to drive projects forward, leveraging data-driven analysis from tools like GA4 and other reporting platforms to inform decisions and address challenges.
• Take the lead on monthly and quarterly retainer planning, ensuring activity is strategically aligned with client goals and delivered efficiently.
• Lead client meetings with authority and purpose, building trust while steering conversations toward strategic growth and long-term value.
• Facilitate collaboration between account management, creative, and development teams to ensure seamless project delivery.
• Oversee the direction and execution of high-quality web design, development, and digital marketing initiatives.
• Add value by presenting innovative solutions and proposals that solve client business challenges.
• Conduct in-person Discovery Workshops, digital strategy sessions, and present findings to clients, delivering wrap-up sessions.
• Take ownership of web analytics and reporting, ensuring that clients receive regular updates on key metrics and results through GA4 dashboards and other tracking tools.
• Report directly to the Digital Account Director, ensuring alignment with broader business goals.

This is a role for those who enjoy and thrive in a pressurised environment. It’s fast-paced, and you must have the ability to think on your feet, juggling various client needs at the same time, and still ensure that everything is delivered to a high standard. You will be:

• Ambitious and entrepreneurial—someone who doesn’t wait to be asked, but sees what needs to be done and makes it happen.
• Naturally proactive—you follow up, follow through, and stay one step ahead of both client needs and internal delivery.
• Passionate about the digital industry, bringing enthusiasm to every project.
• Self-driven, motivated, and able to thrive in a fast-paced environment.
• A strategic thinker with experience in digital marketing performance tracking, comfortable using GA4 and other reporting tools to shape project direction.
• Commercially savvy, balancing multiple client needs while ensuring high standards are met.
• An inspiring leader who leads by example, motivating those around you to deliver excellence.
• Comfortable challenging ideas, internally and externally, to achieve the best outcomes.
• Excellent at building trust and rapport with clients, fostering long-term partnerships.
• Equipped with at least 2 years of experience in a similar role, ideally within an agency setting—but our client is open to discussing this for the right candidate with strong transferable experience.

Salary / remuneration:

• Competitive compensation to match your role to £35,000
• Investing in your growth with a good training & development budget
• Benefits from pensions to life cover
• Ample holiday time, for you to recharge and reflect
• Opportunities to gain further qualifications
• Flexible working that bends to life’s rhythm - 3 days / week in the Edinburgh office

We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race. Unless clearly stated otherwise, the advertised position is a permanent contract.