Digital Account Manager in Glasgow

This is a great opportunity to join a thriving, successful, still growing full service digital agency based in Glasgow. A new position has arisen for a Digital Account & Project Manager to join the client services team.

The ideal candidate will be a confident communicator and natural organiser who thrives on delivering outstanding digital results for clients. You’ll have a passion for both client servicing and structured project management, with experience in a marketing agency environment. This is a hybrid role that sits across client relationship management and hands-on project delivery, making it ideal for someone who loves variety and responsibility in their daily workload.

• Client Account Management / Client Services:
• Act as the main day-to-day point of contact for your clients.
• Build strong, trusted relationships with clients through regular communication, transparency, and strategic input.
• Lead client calls and meetings, preparing agendas, decks, and contact reports.
• Prepare and deliver monthly marketing reports and performance commentary, ensuring accuracy and actionable insights.
• Support the Client Services Director with client onboarding and account development.
• Maintain up-to-date client WIP/status trackers and internal housekeeping documents.
• Help identify and propose growth opportunities, demonstrating commercial awareness of each account.
• Project Management:
• Own the end-to-end delivery of web projects (e.g., web builds, retainer work), ensuring they’re delivered on time, on budget, and to spec.
• Create and maintain project plans, timelines, and scoping docs.
• Schedule and run regular project catch-ups with both clients and internal teams.
• Work closely with internal teams (design, development, marketing, content) to brief in work, manage workflows, and prioritise deliverables.
• Monitor project scope and ensure clear documentation of requirements and deliverables.
• Follow up on actions from meetings and ensure all stakeholders remain aligned throughout the project lifecycle.
• Conduct UAT and post-deployment testing.

To be considered for this role, you will possess:

• Minimum 3+ years in a digital agency in an account or project management role (ideally with crossover).
• Strong organisational and time management skills with the ability to manage multiple clients and projects concurrently.
• Comfortable using project management tools and client reporting platforms.
• Experience with digital marketing and web development processes.
• Excellent communication and interpersonal skills.
• Ability to manage stakeholders and maintain a calm, solutions-focused attitude under pressure.
• Retail or hospitality marketing would be advantageous but not essential.

Salary: c£35,000 + benefits

FURTHER IMPORTANT INFORMATION:

Gilchrist Recruitment Partnership are a specialist recruitment agency and recruiting partner within the Marketing, Digital communications/PR, Creative & Design and Advertising industry for Scotland, both agency and client side.

When submitting your application, please outline your current salary, salary expectations and notice period. It is also essential that you are already legally permitted to work in the UK with the associated paperwork if you are not a UK citizen.

If you are not currently living in Scotland, please explain/outline your plans and timelines for relocation to Scotland. We are a Scottish based recruiter who generally do not represent “remote” opportunities - thus you will be either living in Scotland or have solid plans to relocate.

We cannot guarantee a response to each individual application, made necessary by the level of response we receive. We will contact only those candidates we wish to shortlist. Apologies in advance for any inconvenience this may cause.

We aim to be an equal opportunities employer and are committed to ensuring that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race.

Unless clearly stated otherwise, the advertised position is a permanent contract.

SUMMARY:

The ideal candidate will manage the company's client portfolio to help clients improve their web presence. This individual will create digital projects to meet customer needs and serve as a point of contact for a customer's digital needs.

• Suggest, design, and implement digital projects to increase customer ROI.
• Act as point of contact for clients for digital management matters.
• Report on web performance metrics.

Qualifications:

• Bachelor's degree in Marketing or related field.
• Strong understanding of online marketing tools.
• Experience implementing digital projects and account management.