Operations Manager (Healthcare / Learning Disabilities)

Location: Home based/London Based - Travel Required

Salary: £52k per annum, plus £3k car allowance - Will be expected to work away from home when required

Gilbert Meher have an incredible opportunity for an experienced Operations Manager, (or a talented Care Manager looking to take the next step) to support an established healthcare provider who were rated in the Top 50 inspiring workplaces in the UK, and are among the top healthcare providers in the country.

Reporting into the Regional Director you will lead the performance of a number of locations within your geographical region, providing direct line management, support and guidance to a team of managers and allocated support functions in achieving quality, customer, financial and growth targets. You will directly line manage a number of Registered Managers as allocated by the Regional Director, providing feedback and performance information to the Regional Director as and when required.

As Operations Manager, you will be expected to perform a number of pivotal tasks covering Quality and Governance, Financial, Partnership Working, and taking part in implementing regional and divisional strategies to enhance care and standards in your area. These include but are not limited to:

• Providing Operational support to the Regional Director to achieve GOOD or OUTSTANDING ratings using internal audits.
• Drive quality improvements in your area.
• Ensure legal frameworks are adhered to, such as DoLS, Mental Capacity Act, and Court Orders.
• Effectively manage crisis situations.
• KPI – to achieve 90% good and above rating internally and externally for quality metrics for the locations allocated to you by your regional director.
• Develop effective partnerships with key third party organisations e.g. Local Authorities, NHS, CQC always acting as an ambassador for the company and external stakeholders.
• Assist the RD to identify opportunities for business development, including redevelopments, new services, and partnership working with commissioners.
• Assist the RD to create a strategic plan for the geographic region, to ensure sustained growth and re-purposing of services where they may not be fit for purpose.
• Directly line manage a group of Registered Managers to ensure the effective management of our teams (including active management of the recruitment process, staff shortfalls and overstaffing reductions where necessary) and non-labour costs in homes in line with KPI and Budgets.
• Feeding back to the Regional Director as agreed.
• The KPIs will be less than 1.5% agency, less than 2.5% ill health absence, turnover less than 22%.
• The Regional Director will oversee but you will be responsible for ensuring that robust supervision and development through personal development plans are in place for the managers you directly line manage and that all staff within your allocated portfolio are supervised in line with KPIs.
• You will adopt a coach and mentor style with your portfolio of Managers and teams to ensure they are supported in their professional and personal development and actively manage a talent pipeline to maintain management and leadership strength across the region.

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

If you are interested, apply now!