Admin Assistant in Brough

We have a vacancy for a part-time administrator to join our team at Gilberdyke Health Centre. We are a small rural practice with a list size of 6100 patients and have a friendly team of 30 staff.

Main duties of the job

• The post requires excellent communication skills, ability to work as part of a team and good IT skills.
• Previous medical experience preferred but not essential.

About us

Gilberdyke is a small, rural practice. We are a friendly team that puts patient care first. The practice consists of 5 GP Partners, ANPs, a dedicated nursing team and an existing reception and admin team.

Job responsibilities

• To provide assistance to both the administration and reception team.
• To undertake administrative tasks set by the management team.
• The postholder will prioritise their own workload daily to ensure the tasks set are completed.
• The post holder will work within the administration and reception teams but will have sole responsibilities to maintain.
• Processing prescription requests.
• General reception duties.
• Appointment booking.
• Assist with clinics such as flu and covid.
• Scanning of hospital correspondence and all other clinical information to patient records.
• Assisting with medical report requests.
• Patient registrations and sending/receiving patient records.
• General administration tasks.
• Summarising patient records when required.

General responsibilities for all staff

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety/Infection Control

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy and Infection Control Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively identifying and reporting health and safety hazards and infection control hazards immediately when recognised.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Ensure own actions support equality, diversity and rights.
• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.
• Respect the privacy, dignity, needs and beliefs of patients and carers.
• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.
• Act as a chaperone (only if relevant training completed).

Mission Values

Always promote the practice mission values.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Training & Development

The post-holder will participate in any training programme implemented by the practice as part of this employment. Participate in annual performance review, taking responsibility for maintaining a record of own personal development plan (PDP). Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

General

This job description reflects the current situation and is intended to provide an outline of the key tasks and responsibilities only. Job descriptions are not designed to be all-inclusive although they will, as far as practicable, be a reasonably accurate specification of duties. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice. Any changes will be made in consultation with the post holder. The practice operates a No Smoking Policy and is an Equal Opportunities Employer.

Person Specification

• Good general secondary school education.
• Clear and concise.
• Friendly and approachable.
• Confidentiality and sensitivity.
• Work standards.
• Ability to work as a team.
• Ability to work without direct supervision and determine own workload priorities.
• Accurate recording of data/information.
• Ability to work under pressure.
• Flexible and adaptable.
• Computer skills.
• Knowledge of clinical READ codes.
• Ability to perform searches/audits.
• Working in a similar environment.
• Knowledge of medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.