At a Glance
- Tasks: Support the employee lifecycle and enhance people operations processes.
- Company: Join a fast-growing tech company revolutionising global connectivity.
- Benefits: Competitive pay, stock options, home office stipends, and learning budgets.
- Other info: Collaborative environment with opportunities for growth and flexibility.
- Why this job: Shape the future of telecom while building a supportive workplace culture.
- Qualifications: Experience in People Ops, strong organisational skills, and clear communication.
The predicted salary is between 36000 - 60000 £ per year.
About Gigs
At Gigs, we’re building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest‑growing tech companies, we bring together early‑stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
The Role
We’re looking for a People Operations Specialist to support the full employee lifecycle and help build a fast, reliable people foundation. You’ll join a small, hands‑on team that cares about clear processes, high trust, and great employee experience. The role blends structured execution, problem solving, and a service mindset.
What you will do:
- Own core people processes across onboarding, off‑boarding, contracts, payroll inputs, and benefits administration.
- Keep our data clean and accurate across HRIS, ATS, and internal tools.
- Improve how we run people ops: document workflows, remove friction, and raise standards.
- Support compliance, visa and mobility cases, and partner with legal where needed.
- Prepare data and reports for leaders on headcount, attrition, and people metrics.
- Work closely with Talent, Finance, and IT to ensure smooth employee journeys.
- Be the first point of contact for employees on policy, tools, and HR operations.
What we are looking for:
- Experience in People Ops in a scaling tech company, ideally in a global environment.
- Strong execution: reliable, organized, and comfortable with operational detail.
- Clear communication and the ability to bring structure to ambiguous problems.
- Solid knowledge of employment basics, contracts, and data handling.
- Comfort working with tools like HRIS, ATS, Slack, and Google Workspace.
- A mindset of continuous improvement: you simplify, you document, you automate.
- High bar for quality, ownership, and discretion with sensitive information.
Bonus points if you have experience in people operations in the US market.
Before You Apply
The truth is, what we’re building isn’t easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay. This role probably isn’t a fit if:
- You need a lot of structure, or layers of process to do your best work.
- You prefer to specialize narrowly and wait for direction rather than taking initiative.
- You’re uncomfortable making decisions with imperfect information or wearing multiple hats.
- You’re looking for a “big company” setup — we’re still building many things for the first time.
Work at Gigs
We value in‑person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi‑annual company off‑site. Our offices are designed to feel like home‑inspired workspaces, with plants, thoughtful tools, and small, tight‑knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
We believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan. Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
People Operations Specialist employer: Gigs
Gigs is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team that values innovation and collaboration in the rapidly evolving connectivity sector.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, so you can show how you fit right in with their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace People Operations Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Operations Specialist role. Highlight your experience in people ops, especially in a scaling tech environment, and show us how you can bring structure to ambiguous problems.
Showcase Your Skills:We want to see your strong execution skills! Be clear about your organisational abilities and any tools you've used like HRIS or ATS. Give us examples of how you've simplified processes or improved workflows in your previous roles.
Be Authentic:Let your personality shine through in your application. We value curiosity and creativity, so don’t be afraid to share what drives you and how you can contribute to our mission of making connectivity seamless.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Gigs
✨Know Your People Ops Basics
Make sure you brush up on your knowledge of employment basics, contracts, and data handling. Gigs is looking for someone who can navigate these areas confidently, so be prepared to discuss your experience and how you've handled similar tasks in the past.
✨Showcase Your Problem-Solving Skills
Gigs values a service mindset and the ability to bring structure to ambiguous problems. Think of examples from your previous roles where you identified issues and implemented solutions. Be ready to share how you simplify processes and improve workflows.
✨Familiarise Yourself with Their Tools
Since you'll be working with HRIS, ATS, Slack, and Google Workspace, it’s a good idea to get comfortable with these tools before the interview. If you have experience with similar platforms, highlight that and be ready to discuss how you’ve used them effectively.
✨Emphasise Your Continuous Improvement Mindset
Gigs is looking for someone who simplifies, documents, and automates processes. Prepare to talk about how you've contributed to continuous improvement in your previous roles. Share specific examples of how you’ve raised standards or removed friction in people operations.
