At a Glance
- Tasks: Support the employee lifecycle and enhance people operations processes.
- Company: Join a fast-growing tech company revolutionising global connectivity.
- Benefits: Competitive pay, stock options, home office stipends, and learning budgets.
- Other info: Collaborative environment with opportunities for growth and flexibility.
- Why this job: Shape the future of telecom while building a supportive workplace culture.
- Qualifications: Experience in People Ops, strong organisational skills, and clear communication.
The predicted salary is between 36000 - 60000 £ per year.
About Gigs
At Gigs, we’re building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest‑growing tech companies, we bring together early‑stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
The Role
We’re looking for a People Operations Specialist to support the full employee lifecycle and help build a fast, reliable people foundation. You’ll join a small, hands‑on team that cares about clear processes, high trust, and great employee experience. The role blends structured execution, problem solving, and a service mindset.
What you will do:
- Own core people processes across onboarding, off‑boarding, contracts, payroll inputs, and benefits administration.
- Keep our data clean and accurate across HRIS, ATS, and internal tools.
- Improve how we run people ops: document workflows, remove friction, and raise standards.
- Support compliance, visa and mobility cases, and partner with legal where needed.
- Prepare data and reports for leaders on headcount, attrition, and people metrics.
- Work closely with Talent, Finance, and IT to ensure smooth employee journeys.
- Be the first point of contact for employees on policy, tools, and HR operations.
What we are looking for:
- Experience in People Ops in a scaling tech company, ideally in a global environment.
- Strong execution: reliable, organized, and comfortable with operational detail.
- Clear communication and the ability to bring structure to ambiguous problems.
- Solid knowledge of employment basics, contracts, and data handling.
- Comfort working with tools like HRIS, ATS, Slack, and Google Workspace.
- A mindset of continuous improvement: you simplify, you document, you automate.
- High bar for quality, ownership, and discretion with sensitive information.
Bonus points if you have experience in people operations in the US market.
Before You Apply
The truth is, what we’re building isn’t easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay. This role probably isn’t a fit if:
- You need a lot of structure, or layers of process to do your best work.
- You prefer to specialize narrowly and wait for direction rather than taking initiative.
- You’re uncomfortable making decisions with imperfect information or wearing multiple hats.
- You’re looking for a “big company” setup — we’re still building many things for the first time.
Work at Gigs
We value in‑person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi‑annual company off‑site. Our offices are designed to feel like home‑inspired workspaces, with plants, thoughtful tools, and small, tight‑knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
We believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan. Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
People Operations Specialist employer: Gigs
Gigs is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team that values innovation and collaboration in the rapidly evolving connectivity sector.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Specialist
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Gigs!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Gigs.
We think you need these skills to ace People Operations Specialist
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Gigs. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Gigs and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Gigs. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Gigs's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Gigs
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Gigs.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Gigs will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Gigs and how you would contribute to adapting HR strategies.
