Implementation Manager, EU in London

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

• We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

An Implementation Manager at Gigs is part technical partner, part product lead, part commercial strategist. You will own the end-to-end implementation of Gigs' platform for our customers — and you'll know that a technically successful go-live is only half the job. The other half is ensuring our customers can take what you've built and turn it into a product their own users love and pay for. Gigs powers a B2B2C motion: our customers are fintechs, HR platforms, and consumer tech companies who embed connectivity directly into their products. Your job is to make that work — not just at the API layer, but all the way through to the consumer experience that drives conversion, retention, and commercial success. You'll be the bridge between what was sold and what actually ships. This is a role for someone who has operated at the intersection of technical delivery and commercial outcomes before - someone who treats implementation as a commercial act, not just a technical one. Please know that fluent French or Spanish is a must for this role, in addition to English.

What you’ll do

• Lead customer implementations end-to-end. Own each implementation as a project — from scoping and kickoff through to go-live and beyond. You'll work directly with your customers' engineering and product teams, defining the right feature set, journeys, and architecture for their specific use case.
• Make the B2B2C motion work. Understand how each customer will position and sell Gigs to their own users. Deeply understand what a high-converting consumer experience looks like, and hold your customer to that standard throughout the build. A live implementation that doesn't drive consumer adoption is not a success.
• Be the forward-deployed product lead. When a feature is blocking a launch, you'll identify it, articulate it, and work with both internal and external Product and Engineering teams to solve it. You're not just delivering a spec — you're helping shape what Gigs becomes.
• Manage a portfolio of high-stakes projects. You'll run multiple implementations simultaneously across different customers, verticals, and geographies. You're a natural with tools like Linear, Asana, or Smartsheets — and more importantly, you know how to keep internal and external stakeholders aligned and well-informed.
• Build the playbook. We're still early. You'll create processes, templates, and frameworks that don't exist yet, and that future team members will build on. You're comfortable with that — in fact, you prefer it.
• Connect the commercial dots. Work closely with the BDM team to ensure implementations land the commercial outcomes that were promised in the sale. You understand conversion flows and what success looks like for the business, not just the implementation.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company. Your expertise lies in working with high-growth, product-led technology companies, ideally in FinTech or HR. You’ve worked on complex API integrations and you know exactly how to execute them successfully.
• You have exceptional project management skills: Juggling multiple high-priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations. You are organized and are a champion at pushing customer projects forward.
• You balance a technical, product, and commercial mindset: You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of APIs and webhooks. Additionally, your business acumen shows you have the ability to onboard into complex, operationally intensive industries, and ensures well-rounded decision-making.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders. You are able to persuade C-level executives at leading tech-enabled businesses.
• You are proactive, creative, and hands-on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast-paced environment. You are not afraid to roll-up your sleeves and execute when needed, and you’re not afraid to think out of the box. You are comfortable creating processes, playbooks, and assets from scratch.
• Language skills. We're actively expanding in both French and Spanish speaking markets, and fluency in either language is required - in addition to business fluency in English.

Salary Range: Europe: €120,000 - €155,000 UK: £125,000 - £160,000 (The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)