At a Glance
- Tasks: Support day-to-day operations for global connectivity services and troubleshoot issues.
- Company: Join a fast-growing tech startup revolutionising mobile connectivity.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on ownership and customer obsession.
- Why this job: Be part of a team shaping the future of telecom with innovative solutions.
- Qualifications: 2-3 years in an analytical role; strong problem-solving and communication skills.
The predicted salary is between 70000 - 100000 £ per year.
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
- We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don't ask how things have been done before. We ask why they were done that way at all.
The Role
As a Connectivity Operations, you’ll support the day-to-day operations that keep our connectivity services running smoothly across global markets. You’ll play a critical role in making sure our operations run smoothly — from testing and troubleshooting to SIM logistics and partner coordination. You’ll work cross-functionally with teams like Product, Engineering, and Finance — diving into data, improving processes, and helping us solve real-world problems with a bias for execution. This is a great entry point for someone who wants to grow in operations, strategy, or product at a high-growth startup — and learn the ins and outs of a technically complex, fast-moving business.
Salary range:
EU: €70,000 - 100,000
UK: £70,000 - 100,000
US: $130,000 - 170,000
What You Will Do
- Support core connectivity operations — help track and coordinate key workflows across carrier onboarding, pricing updates, and performance monitoring.
- SIM Management and Inventory — Oversee SIM ordering, inventory tracking, and distribution processes across all markets.
- Escalations and Troubleshooting — Take ownership of issue resolution for lower-priority partner escalations. Collaborate with internal stakeholders (e.g. Product, Support) to triage and resolve connectivity issues.
- Testing and QA — Plan and execute SIM and feature testing across global providers. Coordinate with freelancers or BPOs to manage test execution. Track and report on test coverage, timelines, and results.
- Work with data — gather and analyze metrics to spot issues, identify trends, and support operational decisions.
- Improve processes — document workflows, identify bottlenecks, and help implement more scalable solutions.
What You Will Need
- 2-3 years of experience in an analytical or operational role — whether in tech, consulting, finance, or a high-paced startup.
- Strong problem-solving skills and attention to detail — you’re comfortable with spreadsheets and picking up new tools quickly (e.g. Notion, Looker, SQL, etc.).
- Clear written and verbal communication — you know how to keep stakeholders aligned and informed.
- Proactive, hands-on mindset — you’re not afraid to dive into the weeds to get things done.
- An interest in telecom, APIs, or connectivity is a plus — but curiosity and willingness to learn go even further.
Connectivity Operations in London employer: Gigs
Gigs is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team that values innovation and collaboration in the rapidly evolving connectivity sector.
StudySmarter Expert Advice🤫
We think this is how you could land Connectivity Operations in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Gigs and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Gigs.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Connectivity Operations in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Gigs.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Gigs.
How to prepare for a job interview at Gigs
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
