Central Expansion Lead in London

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator, is one of the fastest‑growing tech companies, bringing together early‑stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgment and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

As our Central Expansion Lead, you own how Gigs enters new markets, end to end, across every country we launch. You're not running a single market; you're the central operator who ensures new markets launch in parallel, on time, and to the same high standard. You own the playbook and central orchestration: how we approach a new country, what Gigs needs to win there, the competitive landscape, entity setup, and the operational runbooks that turn a green‑field market into a live, compliant business. Our Founding Operators run launches on the ground (roughly 50% connectivity, 50% in‑market ops) and report into Connectivity—your job is to make their launches faster, smarter, and synchronized, feeding what you learn back into our product. You're building the central expansion function from scratch, the playbook, the process, the institutional memory. The headcount is deliberately lean centrally; the real investment is the Founding Operators and local teams you make faster.

What You Will Do

• Playbook ownership: You build and iterate the market‑entry playbook from scoping templates, competitive and regulatory analysis, and the runbooks that take a market from green‑field to live and scale. Every launch makes the next one faster.
• Portfolio & timeline management: You hold the master cross‑market timeline and cadence. You sequence workstreams across regulatory, supply, legal, and hiring—surfacing risks before they become delays and keeping every market executing in lockstep.
• Regulatory & legal orchestration: You own the cross‑market compliance playbook: scoping required authorisations, licences, regulatory landscape, entity and insurance set‑up, data compliance, and the carrier dependencies that gate a launch.
• Cross‑functional and local team enablement: Multiple central and local teams need to be enabled and coordinated. You make them faster, unblock them, and hold every market to the same bar, from hiring kickoff through to scale.
• Product feedback loop: You translate what each launch surfaces into inputs for our product and platform. This is the function that bridges field reality with platform priorities and what makes this role more than a traditional expansion role.

What We Are Looking For

• A real track record of launching markets at pace: you've stood up 2+ markets end‑to‑end (in parallel or back‑to‑back), ideally including at least one where regulatory authorisation or entity formation was a primary gate.
• 5+ years in market expansion, operations, or consulting at a company actively scaling into multiple new markets simultaneously. Fintech, payments, or B2B tech platform strongly preferred; another regulated vertical where you had to earn the right to operate also works.
• Structured and relentless as a program driver: you hold many parallel workstreams (regulatory, technical, commercial, people) across several markets at once without losing the thread, and you have a methodology, not just a tolerance for complexity.
• Analytically sharp and decisive: you make sound calls with incomplete information, document your reasoning, and adjust fast when you're wrong.
• Comfortable being both the strategist and the person doing the work. You'll draft the playbook in the morning and unblock a Founding Operator on a regulatory question in the afternoon, without a team to hand either off to.
• Commercial judgement on market entry, not just market execution: you can assess feasibility, sequencing, and ROI and bring a recommendation to the executive team, not just a plan.
• Strong stakeholder management across internal and external counterparties: you can align Connectivity, local operators, legal, finance and product around one timeline, and you've navigated external parties (regulators, carriers, or infrastructure partners) where the relationship itself was a launch dependency.
• You've built something from scratch, a process, a function, a playbook that didn't exist before. You're comfortable with the blank page.

Work At Gigs

At Gigs, we value in‑person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi‑annual company off‑site. Our offices are designed to feel like home‑inspired workspaces, with plants, thoughtful tools, and small, tight‑knit teams that make collaboration feel natural, energising, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.