At a Glance
- Tasks: Lead customer integrations and deliver seamless API implementations for innovative tech solutions.
- Company: Join a fast-growing tech company revolutionising mobile connectivity with a dynamic team.
- Benefits: Competitive salary, stock options, home office stipends, and learning budgets.
- Other info: Enjoy a flexible work culture with opportunities for in-person collaboration and career growth.
- Why this job: Shape the future of telecom while collaborating with top-tier talent in a vibrant environment.
- Qualifications: 5+ years in implementation or product management, strong project management skills, and technical aptitude.
The predicted salary is between 125000 - 160000 £ per year.
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
- We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
- Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
- Ownership. If you see something broken, fix it. We don't wait for permission.
- Customer Obsession. Our customers' product is our product.
- Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
- First principles. We don’t ask how things have been done before. We ask why they were done that way at all.
The Role
An Forward Deployed Product Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API. The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs. Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development.
What you’ll do
- Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case.
- Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
- User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience.
- Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
- Cross-functional coordination: You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision.
- Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality.
- Commercial Strategy: Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully.
What we are looking for
- You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company.
- Your expertise lies in working with high-growth, product-led technology companies, ideally in FinTech or HR.
- You’ve worked on complex API integrations and you know exactly how to execute them successfully.
- You have exceptional project management skills: Juggling multiple high-priority projects is second nature to you, thanks to your outstanding organizational skills and ability to maintain clarity in chaotic situations.
- You balance a technical, product, and commercial mindset: You have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of APIs and webhooks.
- You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders.
- You are proactive, creative, and hands-on: You take the initiative to tackle challenges, bring creativity to your work, and consistently think ahead in a fast-paced environment.
Salary Range:
Europe: €120,000 - €155,000
UK: £125,000 - £160,000 (The final offer depends on your background, skills, and how you perform through the process.)
Work At Gigs
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.
Forward Deployed Product Manager employer: Gigs
At Gigs, we pride ourselves on fostering a dynamic and collaborative work culture that empowers our employees to thrive. As a Forward Deployed Product Manager, you'll be at the forefront of innovation in a fast-growing tech company, with ample opportunities for professional development and the chance to work alongside industry leaders from top companies. Our commitment to flexibility, competitive compensation, and a supportive environment makes Gigs an exceptional place to build your career while tackling meaningful challenges in the telecom space.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Gigs!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Gigs would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Gigs through your school's career services!
We think you need these skills to ace Forward Deployed Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Forward Deployed Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Forward Deployed Product Manager position at Gigs. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Gigs
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
