Business Operations

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest‑growing tech companies, we bring together early‑stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don’t wait for permission.
• Customer Obsession. Our customers’ product is our product.
• Ambiguity. We’re building frontier technology in a complex domain. You’ll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don’t ask how things have been done before. We ask why they were done that way at all.

The Role

As a Business Operations (BizOps) hire, you’ll play a critical role in solving high‑impact strategic and operational challenges across the company. You’ll work directly with the respective leadership team to turn vision into execution, bringing data‑driven insights and operational rigor to our most pressing priorities. This is a unique opportunity to help shape the trajectory of Gigs by building the BizOps and relevant functions from the ground up. You’ll operate at the intersection of strategy, operations, GTM, finance, and product—a trusted problem‑solver and thought partner to teams across the business.

What You Will Do

• Partner with the executive team to identify and drive forward high‑leverage strategic initiatives across departments (e.g., go‑to‑market, pricing, international expansion, planning, connectivity).
• Build scalable business processes to support rapid growth—from first principles through implementation.
• Define key metrics, build dashboards, and deliver insights that drive better decisions across the company.
• Structure and solve ambiguous business problems, distilling complex data into actionable recommendations.
• Lead cross‑functional initiatives and ensure clear communication and accountability across stakeholders.
• Own strategic planning cadences, including annual planning, quarterly reviews, and operating rhythms.
• Serve as a force multiplier for the leadership team, helping translate vision into scalable execution.

What You Will Need

• 5+ years of experience in a high‑performance environment such as management consulting, investment banking, private equity, or in a BizOps/Strategy & Operations role at a fast‑scaling tech company.
• Proven track record of tackling unstructured problems and driving initiatives from 0 to 1.
• Strong analytical and problem‑solving skills; comfortable modeling in Excel and wrangling data in tools like Looker or SQL.
• Excellent written and verbal communication skills—can drive alignment and clarity across senior stakeholders.
• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• A collaborative, low‑ego mindset and the ability to influence without authority.
• A genuine curiosity for how things work and a deep desire to make them better.

Work At Gigs

We value in‑person collaboration. Our culture is designed around the belief that the best ideas, decisions, and relationships are built when teams spend meaningful time together. We support flexibility where it makes sense; some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi‑annual company off‑site. Our offices are designed to feel like home‑inspired workspaces, with plants, thoughtful tools, and small, tight‑knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and a free phone and international data plan.