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- Tasks: Support customers by managing requests and providing expert guidance on our platform.
- Company: Join a fast-growing SaaS company dedicated to customer success.
- Benefits: Flexible part-time hours, hands-on experience, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic, customer-first environment.
- Why this job: Make a real impact while helping businesses thrive with our innovative solutions.
- Qualifications: 2-3 years in Customer Success or Technical Support preferred.
The predicted salary is between 30000 - 40000 £ per year.
Hello, I’m Murray Wright, Senior Manager of Customer Success at Customer.io! We’re hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. In this role, you’ll help manage high volumes of customer requests within our pooled support model and provide coverage for team members during periods of leave.
We’re deeply committed to delivering world-class service. Customer.io plays a meaningful role in how our customers connect with their audiences, and we take that responsibility seriously. Our goal is to create an experience that leaves customers feeling supported, confident, and empowered to get the most out of our platform.
This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. You’ll build new skills, work with a wide range of customers, and collaborate closely with a smart, supportive, and growth-minded team. Customer.io has seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale—while gaining valuable experience in a dynamic, customer-first SaaS company.
- Triage and respond to customer tickets via email and Zoom
- Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
- Identify complex issues and escalate to our technical support teams as appropriate
- Advise on Customer.io strategy and best practices
- Facilitate onboarding calls and one-off support sessions as needed
About You
- Self-starter who dives into new technology and isn’t shy about asking well formed questions to get clarity
- Clear communicator who turns complex concepts into end-user friendly guidance
- Customer advocate who balances empathy with efficiency
- Get’s a kick out of being able to impact many small businesses in the same day with thoughtful responses
What we’re looking for
- 2–3 years in Customer Success or Technical
Contract Customer Success Manager, EMEA in London employer: GigLetter
Contact Detail:
GigLetter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Customer Success Manager, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission, especially in customer success roles.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience makes you the perfect fit for the role. Keep it concise and focus on how you can help their customers succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Contract Customer Success Manager, EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like your ability to communicate complex ideas clearly and your customer advocacy.
Show Your Passion: Let us see your enthusiasm for customer success! Share examples of how you've made a positive impact in previous roles. We love candidates who can demonstrate their commitment to delivering world-class service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GigLetter
✨Know the Company Inside Out
Before your interview, take some time to research Customer.io. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Prepare for Customer Scenarios
Since this role involves managing customer requests, think of examples from your past experience where you've successfully handled customer issues. Be ready to discuss how you triaged tickets, diagnosed problems, and provided solutions. This will demonstrate your practical skills in a Customer Success environment.
✨Practice Clear Communication
As a Customer Success Manager, clear communication is key. Practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend where you explain a technical issue and how you would resolve it. This will help you feel more confident during the actual interview.
✨Show Your Passion for Customer Advocacy
During the interview, express your enthusiasm for helping customers succeed. Share stories that highlight your empathy and efficiency in previous roles. This will resonate well with the interviewers, as they are looking for someone who can balance both aspects while supporting their customers.