At a Glance
- Tasks: Lead and grow the delivery channel, optimising performance and menu offerings.
- Company: Join Giggling Squid, the UK's largest Thai restaurant group with a vibrant culture.
- Benefits: Competitive salary, 25 days holiday, pension, and 50% off food.
- Other info: Opportunity for trips to Thailand and a chance to make a real impact.
- Why this job: Be at the forefront of an exciting growth phase in a dynamic environment.
- Qualifications: Experience in delivery roles, strong commercial acumen, and team leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Giggling Squid is one of the UK's most loved Thai eating houses. Founded by Andy and Pranee Laurillard, it has grown to become the nation's largest Thai restaurant group, with 52 restaurants across the country. Built on bold, authentic Thai food, warm hospitality, and a dining experience that feels genuinely different. We're at an exciting chapter in our journey. We have a delivery business we're determined to double, and a true commercial leadership role at the heart of it.
The Role
As Senior Delivery Manager, you will be the first specialist in this space at Giggling Squid. This is a rare opportunity to own the delivery channel end to end, with direct CEO visibility, and genuine room to grow with the business. You will take full ownership of a multi-million-pound channel with a clear mandate to double it, set the strategic vision, lead our relationship with Deliveroo's Casual Dining team, and build and develop a team as the channel scales.
What You Will Do
- Commercial ownership: Own the Deliveroo P&L across the full estate and support with setting revenue targets. Lead joint business planning with the Head of Marketing and Deliveroo's Casual Dining team. Own performance reporting across the estate, tracking key metrics weekly and monthly, translating data into clear commercial recommendations, and leading quarterly reviews with the CEO. Actively manage our Value Programme score to improve in-app visibility and ranking across all sites.
- Menu and proposition: Own the delivery menu architecture across the estate, driving consistency, channel optimisation, and clear commercial rationale for every listing. Design and test delivery-specific propositions: bundles, exclusive menu innovation, and promotions. Lead the rollout of new branded packaging across the estate, ensuring a consistent and premium delivery experience from kitchen to doorstep.
- Growth: Own the commercial growth agenda for the channel, identifying and leading new opportunities as the business scales. Run a structured test-learn programme across the estate so every major decision is evidence-based. Lead the expansion of our delivery presence into new locations and formats. Manage day to day platform operations across Partner Hub, ensuring listings, pricing, and promotions are always accurate and optimised.
- Team and stakeholders: Build, lead, and inspire the delivery function. Work closely with the Operations Director, Area Managers, and Trainers, monitoring site-level performance data, and maintaining a clear feedback loop between delivery and the restaurant estate.
What We Are Looking For
You will have significant experience in a delivery or aggregator role, ideally within a restaurant group or at Deliveroo, Uber Eats, or Just Eat. We are looking for someone who brings:
- Deep knowledge of how Deliveroo works: Partner Hub, in-app ranking, the Value Programme, and the commercial levers that move performance.
- A track record of growing a delivery channel and hitting commercial targets.
- Experience building menus and propositions bespoke to the delivery channel.
- Confident negotiating and managing senior external relationships.
- Someone who can walk into a Deliveroo commercial review in the morning and be in Partner Hub fixing a menu listing in the afternoon.
Commercial acumen, platform expertise, and real drive to build something are what matter most.
What’s In It For You
Because here – you're becoming part of a story, a culture, and a team that lifts each other up. Here’s what we offer:
- Competitive salary
- 25 days holiday
- Company pension
- Our Office is based in Paddington, London (3-4 days in office / restaurant visits)
- 50% off food at Giggling Squid restaurants
- Long Service Awards – because loyalty should be celebrated
- Trips to Thailand – immerse yourself in the culture that inspires us
Senior Delivery Manager Giggling Squid London Competitive salary employer: Giggling Restaurants Ltd
Giggling Squid is an exceptional employer, offering a vibrant work culture that celebrates bold, authentic Thai cuisine and warm hospitality. As a Senior Delivery Manager, you will have the unique opportunity to lead a multi-million-pound delivery channel with direct visibility from the CEO, while enjoying competitive benefits such as 25 days holiday, a generous pension scheme, and immersive trips to Thailand. Join us in our exciting journey of growth, where your contributions will be valued and rewarded in a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Delivery Manager Giggling Squid London Competitive salary
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Giggling Squid or similar delivery roles. A friendly chat can open doors and give you insights that might just set you apart.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Giggling Squid’s delivery strategy and think about how you can contribute. Bring ideas to the table; they love innovation!
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've driven growth in previous roles. Numbers speak volumes, so highlight your successes with data.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Giggling Squid family.
We think you need these skills to ace Senior Delivery Manager Giggling Squid London Competitive salary
Some tips for your application 🫡
Show Your Passion for Thai Cuisine:When you're writing your application, let your love for Thai food shine through! Mention any experiences you've had with Thai cuisine or how you connect with our brand's values. We want to see that you're genuinely excited about joining the Giggling Squid family.
Highlight Relevant Experience:Make sure to showcase your experience in delivery management or similar roles. We’re looking for someone who knows the ins and outs of platforms like Deliveroo, so don’t hold back on those achievements! Use specific examples to demonstrate how you've driven growth in previous positions.
Be Data-Driven:Since this role involves a lot of performance tracking and reporting, it’s crucial to highlight your analytical skills. Talk about how you've used data to make decisions in the past. We love candidates who can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application in the right context. Plus, it shows that you’re keen on being part of our journey at Giggling Squid!
How to prepare for a job interview at Giggling Restaurants Ltd
✨Know Your Numbers
As a Senior Delivery Manager, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to delivery performance, such as P&L management and revenue targets. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Strategic Vision
Giggling Squid is looking for someone who can set a clear strategic vision for the delivery channel. Prepare to share examples of how you've successfully led growth initiatives in the past, particularly in the restaurant or delivery space. Think about how you can apply that experience to their ambitious goals.
✨Build Relationships
This role involves managing relationships with key stakeholders, including Deliveroo's Casual Dining team. Be prepared to discuss your experience in negotiating and managing senior external relationships. Highlight any successful partnerships you've built and how they contributed to business growth.
✨Demonstrate Your Passion for Food
Giggling Squid prides itself on its authentic Thai food and warm hospitality. Show your enthusiasm for the brand and its offerings during the interview. Share your thoughts on menu innovation and how you would approach creating delivery-specific propositions that resonate with customers.
