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- Tasks: Provide first and second line IT support across restaurants and offices.
- Company: Join Giggling Squid, the UK's largest Thai restaurant group.
- Benefits: Competitive salary, weekly pay, 50% staff discount, and 25 days holiday.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic environment.
- Qualifications: Strong interest in IT, excellent communication skills, and a positive attitude.
- Other info: Incredible training and development opportunities in a fast-paced setting.
The predicted salary is between 24000 - 30000 £ per year.
Join the Giggling Squid Family – Where Passion, People & Thai Food Come Together. Giggling Squid is the UK’s largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer‑focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices.
The role covers a wide range of systems. This is an ideal opportunity for someone early in their IT career who wants hands‑on experience across infrastructure, applications, networking, and user support. Must have a positive ‘can do’ attitude and be open to tasks outside of traditional IT. This circa 40hr, 5 days per week (Tuesday‑Saturday but negotiable) role is based in our Head Office in Guildford with onsite work at restaurant and our warehouse locations when required. A key aspect is the on‑call remote support to restaurants/warehouse in their peak periods (weekday evenings and Saturday 12:00 until 21:00). Depending on issue and resolution, hours can be flexible in lieu of time spent fixing the issues when sites need it.
Here’s what we offer:
- Incredible Training & Development – Whether you’re refining your skills or aiming higher, we’ll support your growth in a multi‑faced and dynamic IT environment
- Competitive salary
- Weekly pay – every Friday, without fail
- 50% staff discount – for you, your family, your friends
- 25 days holiday, pension scheme
Responsibilities
As the Junior IT Administrator, your core responsibilities would include:
- Service Desk & User Support
- EPOS & Restaurant Systems
- Infrastructure & Networking
- Hardware & Peripheral Support
- Business Applications Operational Support
- Cyber and Data Security
Skills & Experience
Essential:
- Strong interest in IT support and problem‑solving
- Always willing to help with a positive attitude
- Excellent communication skills
- Ability to translate technical concepts into language operational personnel can understand
- Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals
- Ability to work independently and under pressure in a fast‑paced environment
- Customer‑first mindset
- Understanding of Cyber Security and basic security best practises
Desirable:
- Experience in multi‑site hospitality or retail IT and operations
- Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus
- Basic knowledge of Active Directory
- Understanding of Wi‑Fi troubleshooting and network basics
- Experience with printers and peripherals
- Exposure to ticketing systems
- Sequel Server T‑SQL, SSRS administration and experience
- Unifi Protect/Hik Vision experience a plus
IT Administrator Giggling Squid Guildford up to £30,000 depending on experience employer: Giggling Restaurants Ltd
Contact Detail:
Giggling Restaurants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Administrator Giggling Squid Guildford up to £30,000 depending on experience
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Giggling Squid on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can explain basic concepts like Windows OS and networking in simple terms. We want to see that you can communicate effectively with non-tech folks too!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tech issues before, even if it was just helping a mate with their laptop. We love a proactive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are ready to join the Giggling Squid family.
We think you need these skills to ace IT Administrator Giggling Squid Guildford up to £30,000 depending on experience
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, highlight any relevant experiences or projects that showcase your interest in IT support and problem-solving. We love candidates who are eager to learn and grow with us.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Junior IT Administrator role. Use keywords from the job description, like 'customer-focused' and 'positive attitude', to demonstrate that you’re a perfect fit for our team at Giggling Squid.
Highlight Your Communication Skills: Since you'll be translating technical concepts for non-technical staff, it’s crucial to emphasise your communication skills. Share examples of how you've effectively communicated complex ideas in the past, whether in work or study.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Giggling Restaurants Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Mac, and Office 365. Be ready to discuss how these systems work and how you can support them. Showing that you understand the basics will impress the interviewers and demonstrate your readiness for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've solved IT issues or helped someone with tech problems. This could be from previous jobs, school projects, or even helping friends. Highlighting your proactive approach and customer-first mindset will resonate well with Giggling Squid's values.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The ability to translate complex IT jargon into language that non-technical staff can understand is crucial. During the interview, try to demonstrate this skill by discussing a technical topic in an easy-to-understand way.
✨Be Ready for Flexibility
Understand that the role may require you to work outside traditional hours, especially during peak times. Show your willingness to adapt and be flexible with your schedule. Mention any previous experiences where you've had to adjust your availability to meet demands.
