Remote IT Service Management Consultant - UK Based - Outside IR35 in Warrington

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer.

Duration: 4 months

Location: UK, hybrid working TBC

IR35: Outside IR35, pending final determination

Start: End of June

All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps:

• Head to app.gigged.ai and create a free talent profile.
• Once signed in, follow this link to the project - you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this).

Context: The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model. While core controls exist, there is inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.

Objective: Technical Improvement Consultant needed to support the below:

• End-to-end process integration across demand to delivery
• Improved execution discipline and governance adherence
• Reduction in operational overhead and manual activity
• Establishment of a standardised and scalable release management framework

Scope of Work (High-Level Focus Areas):

• Release Management Review & Improvement: Assess current release processes (CAB, approvals, deployments, communication), define an end-to-end release lifecycle model, standardise release types (standard / normal / emergency), introduce clear release readiness criteria and approval controls, align release processes with CI/CD pipelines and change management, define release cadence and governance model, implement post-release validation and feedback loops, establish release metrics.
• Operating Model & Process Integration: Define end-to-end lifecycle (demand → build → test → deploy → support), establish clear handoffs and ownership between IT, Product, and QA, remove siloed or disconnected processes, introduce entry/exit criteria and governance controls.
• Demand & Intake Management: Design a single front door for all IT work, define categorisation model (BAU / Change / Project), implement prioritisation framework (risk, value, effort), establish approval gating before work begins.
• Execution & Tooling Alignment: Align process with tooling (Service Desk, CI/CD, identity platforms), eliminate off-process and manual activities (e.g. email-driven changes), define minimum execution standards (change records, test evidence, approvals).
• Metrics & Performance Framework: Define and implement key performance measures.