At a Glance
- Tasks: Support IT service management by improving processes and governance for better delivery.
- Company: Join Gigged AI, a leading open talent marketplace in the tech sector.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Work remotely with a focus on innovation and efficiency.
- Why this job: Make a real impact on IT governance and process improvement in a dynamic environment.
- Qualifications: Experience in IT service management and knowledge of ITIL principles.
The predicted salary is between 40000 - 50000 £ per year.
Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer.
Duration: 4 months
Location: UK, hybrid working TBC
IR35: Outside IR35, pending final determination
Start: End of June
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps:
- Head to app.gigged.ai and create a free talent profile.
- Once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/Mo6GM720ndL.
- You will now see a 'submit proposal' button; please fill this in (intro, relevant experience, and attach CV to this).
The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model. While core controls exist, there is inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.
Objective: Technical Improvement Consultant needed to support the below:
- End-to-end process integration across demand to delivery
- Improved execution discipline and governance adherence
- Reduction in operational overhead and manual activity
- Establishment of a standardised and scalable release management framework
Scope of Work (High-Level Focus Areas): Release Management Review
Remote IT Service Management Consultant - UK Based - Outside IR35 in Stoke-on-Trent employer: Gigged.AI
At Gigged AI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Glasgow location provides a vibrant environment for Technical Project Managers to thrive, with ample opportunities for professional growth and development in the fast-paced IT sector. Join us to lead impactful projects while enjoying the flexibility of remote work and a supportive team dedicated to your success.
