At a Glance
- Tasks: Support IT process integration and improve release management for a leading tech client.
- Company: Join Gigged AI, a dynamic open talent marketplace in the tech sector.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Work on exciting projects with a focus on innovation and collaboration.
- Why this job: Make a real impact by enhancing IT governance and operational efficiency.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity for a Full Stack Java Developer.
Duration: 4 months
Location: UK, hybrid working TBC
IR35: Outside IR35, pending final determination
Start: End of June
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps:
- Head to app.gigged.ai and create a free talent profile.
- Once signed in, follow the link to the project.
- You will now see a 'submit proposal' button; please fill this in (intro, relevant experience, and attach CV).
Context: The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model. While core controls exist, there is inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.
Objective: Technical Improvement Consultant needed to support the below:
- End-to-end process integration across demand to delivery
- Improved execution discipline and governance adherence
- Reduction in operational overhead and manual activity
- Establishment of a standardised and scalable release management framework
Scope of Work (High-Level Focus Areas):
- Release Management Review & Improvement:
- Assess current release processes (CAB, approvals, deployments, communication)
- Define an end-to-end release lifecycle model
- Standardise release types (standard / normal / emergency)
- Introduce clear release readiness criteria and approval controls
- Align release processes with CI/CD pipelines and change management
- Define release cadence and governance model
- Implement post-release validation and feedback loops
- Establish release metrics
- Operating Model & Process Integration:
- Define end-to-end lifecycle (demand → build → test → deploy → support)
- Establish clear handoffs and ownership between IT, Product, and QA
- Remove siloed or disconnected processes
- Introduce entry/exit criteria and governance controls
- Demand & Intake Management:
- Design a single front door for all IT work
- Define categorisation model (BAU / Change / Project)
- Implement prioritisation framework (risk, value, effort)
- Establish approval gating before work begins
- Execution & Tooling Alignment:
- Align process with tooling (Service Desk, CI/CD, identity platforms)
- Eliminate off-process and manual activities (e.g. email-driven changes)
- Define minimum execution standards (change records, test evidence, approvals)
- Metrics & Performance Framework:
- Define and implement key performance measures
Remote IT Service Management Consultant - UK Based - Outside IR35 in Reading employer: Gigged.AI
At Gigged AI, we pride ourselves on being an exceptional employer in the IT and technology sector, offering a dynamic work culture that embraces flexibility with hybrid working options. Our commitment to employee growth is evident through our structured governance aligned with ITIL principles, providing opportunities for meaningful contributions to innovative projects while ensuring a supportive environment that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Service Management Consultant - UK Based - Outside IR35 in Reading
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at Gigged.AI for the best chance!
We think you need these skills to ace Remote IT Service Management Consultant - UK Based - Outside IR35 in Reading
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of Gigged.AI and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Gigged.AI time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Gigged.AI
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to Gigged.AI. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
