At a Glance
- Tasks: Support IT process integration and improve release management for a leading tech client.
- Company: Join Gigged AI, a dynamic open talent marketplace in the tech sector.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Work on exciting projects with a focus on innovation and collaboration.
- Why this job: Make a real impact by enhancing IT governance and operational efficiency.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer.
Duration: 4 months
Location: UK, hybrid working TBC
IR35: Outside IR35, pending final determination
Start: End of June
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps:
- Head to app.gigged.ai and create a free talent profile.
- Once signed in, follow this link to the project - you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this).
Context: The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model. While core controls exist, there is inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.
Objective: Technical Improvement Consultant needed to support the below:
- End-to-end process integration across demand to delivery
- Improved execution discipline and governance adherence
- Reduction in operational overhead and manual activity
- Establishment of a standardised and scalable release management framework
Scope of Work (High-Level Focus Areas):
- Release Management Review & Improvement: Assess current release processes (CAB, approvals, deployments, communication), define an end-to-end release lifecycle model, standardise release types (standard / normal / emergency), introduce clear release readiness criteria and approval controls, align release processes with CI/CD pipelines and change management, define release cadence and governance model, implement post-release validation and feedback loops, establish release metrics.
- Operating Model & Process Integration: Define end-to-end lifecycle (demand → build → test → deploy → support), establish clear handoffs and ownership between IT, Product, and QA, remove siloed or disconnected processes, introduce entry/exit criteria and governance controls.
- Demand & Intake Management: Design a single front door for all IT work, define categorisation model (BAU / Change / Project), implement prioritisation framework (risk, value, effort), establish approval gating before work begins.
- Execution & Tooling Alignment: Align process with tooling (Service Desk, CI/CD, identity platforms), eliminate off-process and manual activities (e.g. email-driven changes), define minimum execution standards (change records, test evidence, approvals).
- Metrics & Performance Framework: Define and implement key performance measures.
