At a Glance
- Tasks: Support IT process integration and improve release management for a leading tech client.
- Company: Join Gigged AI, an innovative talent marketplace in the tech sector.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Work on exciting projects with a focus on continuous improvement.
- Why this job: Make a real impact by enhancing IT governance and operational efficiency.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer.
Duration: 4 months
Location: UK, hybrid working TBC
IR35: Outside IR35, pending final determination
Start: End of June
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps:
- Head to app.gigged.ai and create a free talent profile
- Once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/Mo6GM720ndL
- You will now see a 'submit proposal' button
- Please fill this in (intro, relevant experience, and attach CV to this)
The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model.
While core controls exist, there is inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.
Objective
Technical Improvement Consultant needed to support the below:
- End-to-end process integration across demand to delivery
- Improved execution discipline and governance adherence
- Reduction in operational overhead and manual activity
- Establishment of a standardised and scalable release management framework
Scope of Work (High-Level Focus Areas)
Release Management Review & Improvement
- Assess current release processes (CAB, approvals, deployments, communication)
- Define an end-to-end release lifecycle model
- Standardise release types (standard / normal / emergency)
- Introduce clear release readiness criteria and approval controls
- Align release processes with CI/CD pipelines and change management
- Define release cadence and governance model
- Implement post-release validation and feedback loops
- Establish release metrics
Operating Model & Process Integration
- Define end-to-end lifecycle (demand → build → test → deploy → support)
- Establish clear handoffs and ownership between IT, Product, and QA
- Remove siloed or disconnected processes
- Introduce entry/exit criteria and governance controls
Demand & Intake Management
- Design a single front door for all IT work
- Define categorisation model (BAU / Change / Project)
- Implement prioritisation framework (risk, value, effort)
- Establish approval gating before work begins
Execution & Tooling Alignment
- Align process with tooling (Service Desk, CI/CD, identity platforms)
- Eliminate off-process and manual activities (e.g. email-driven changes)
- Define minimum execution standards (change records, test evidence, approvals)
Metrics & Performance Framework
- Define and implement key performance measures
