At a Glance
- Tasks: Support IT service management by improving processes and governance for better delivery.
- Company: Join Gigged AI, a leading open talent marketplace in the tech sector.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Work remotely with a focus on innovation and efficiency.
- Why this job: Make a real impact on IT governance and process improvement in a dynamic environment.
- Qualifications: Experience in IT service management and knowledge of ITIL principles.
Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer.
Duration: 4 months
Location: UK, hybrid working TBC
IR35: Outside IR35, pending final determination
Start: End of June
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps:
- Head to app.gigged.ai and create a free talent profile.
- Once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/Mo6GM720ndL.
- You will now see a 'submit proposal' button; please fill this in (intro, relevant experience, and attach CV to this).
The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model. While core controls exist, there is inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.
Objective: Technical Improvement Consultant needed to support the below:
- End-to-end process integration across demand to delivery
- Improved execution discipline and governance adherence
- Reduction in operational overhead and manual activity
- Establishment of a standardised and scalable release management framework
Scope of Work (High-Level Focus Areas): Release Management Review
Remote IT Service Management Consultant - UK Based - Outside IR35 in Newport employer: Gigged.AI
At Gigged AI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Glasgow location provides a vibrant environment for Technical Project Managers to thrive, with ample opportunities for professional growth and development in the fast-paced IT sector. Join us to lead impactful projects while enjoying the flexibility of remote work and a supportive team dedicated to your success.
