Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 within one of our clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.ai and create a free talent profile and apply to the role directly All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. - In order to send a proposal please follow the below steps - head to app.gigged.ai and create a free talent profile - once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/4qe0Zq7jQl8 - you will now see a 'submit proposal' button - please fill this in (intro, relevant experience, and attach CV to this) Start Date: ASAP Duration: Estimated 4–6 months Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays) IR35 Status: Outside IR35 Day Rate: £550-650 per day Who the Person Will Work With - Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO - Supporting key business owners - in particular the Chief Operating Officer (COO) and their team - in detailed design and implementation Objective of the Role Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation. Background Required - Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following: - Owned or transformed service delivery - ITIL process design and implementation - Worked as a hands-on project manager or consultant in service delivery COO Scope The COO's scope encompasses: - Service Desk - Service Delivery Management - Client Reporting - Service Excellence / Process Improvement - Transition, Transformation and Client Adoption (for new clients) - Project Management (with existing clients) Scope of the Work The scope of the work will include aspects such as: - Identification of issues and opportunities, together with implementing them - Definition and execution of ITIL processes - Establishment of sustainable, best-practice processes and practices across the COO's scope - Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice - Definition and execution of key metrics / reporting - Identification and implementation of AI opportunities - Support as required for CTO and CIO functions Qualities Required - Hands-on - Able to adapt to the evolving needs of this rapidly growing client - An ally to support the COO and their team — without doing all the work for them, as they need to own the change - Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership - Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment
Remote Transformation Consultant / Project Manager Service Delivery (COO Function) - Outside IR35 in Kent employer: Gigged.AI
Gigged AI is an exceptional employer that offers a dynamic and flexible work environment, allowing you to thrive as a Business/Systems Analyst while working remotely with occasional travel to the picturesque Isle of Man. With a strong focus on employee growth and development, we provide opportunities to engage in meaningful projects that enhance your skills and career trajectory, all within a supportive culture that values collaboration and innovation.
