At a Glance
- Tasks: Support IT process integration and improve release management for a leading tech client.
- Company: Join Gigged AI, an innovative open talent marketplace in the tech sector.
- Benefits: Flexible hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Work on exciting projects with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by enhancing IT governance and operational efficiency.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer.
Duration: 4 months
Location: UK, hybrid working TBC
IR35: Outside IR35, pending final determination
Start: End of June
All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps:
- Head to app.gigged.ai and create a free talent profile
- Once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/Mo6GM720ndL
- You will now see a 'submit proposal' button
- Please fill this in (intro, relevant experience, and attach CV to this)
The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management, and security. The objective now is to evolve to a fully integrated, scalable, and measurable operating model.
While core controls exist, there is inconsistency across end-to-end processes, particularly in demand management, execution discipline, and release management, resulting in variability in delivery quality, efficiency, and auditability.
Objective: Technical Improvement Consultant needed to support the below:
- End-to-end process integration across demand to delivery
- Improved execution discipline and governance adherence
- Reduction in operational overhead and manual activity
- Establishment of a standardised and scalable release management framework
Scope of Work (High-Level Focus Areas):
- Release Management Review & Improvement
- Assess current release processes (CAB, approvals, deployments, communication)
- Define an end-to-end release lifecycle model
- Standardise release types (standard / normal / emergency)
- Introduce clear release readiness criteria and approval controls
- Align release processes with CI/CD pipelines and change management
- Define release cadence and governance model
- Implement post-release validation and feedback loops
- Establish release metrics
- Operating Model & Process Integration
- Define end-to-end lifecycle (demand → build → test → deploy → support)
- Establish clear handoffs and ownership between IT, Product, and QA
- Remove siloed or disconnected processes
- Introduce entry/exit criteria and governance controls
- Demand & Intake Management
- Design a single front door for all IT work
- Define categorisation model (BAU / Change / Project)
- Implement prioritisation framework (risk, value, effort)
- Establish approval gating before work begins
- Execution & Tooling Alignment
- Align process with tooling (Service Desk, CI/CD, identity platforms)
- Eliminate off-process and manual activities (e.g. email-driven changes)
- Define minimum execution standards (change records, test evidence, approvals)
- Metrics & Performance Framework
- Define and implement key performance measures
IT Service Management Consultant - UK Based - Outside IR35 employer: Gigged.AI
At Gigged AI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Glasgow location provides a vibrant environment for Technical Project Managers to thrive, with ample opportunities for professional growth and development in the fast-paced IT sector. Join us to lead impactful projects while enjoying the flexibility of remote work and a supportive team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Consultant - UK Based - Outside IR35
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gigged.AI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gigged.AI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gigged.AI!
✨Direct Apply to Gigged.AI
Let's not forget to apply directly through the Gigged.AI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Management Consultant - UK Based - Outside IR35
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gigged.AI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gigged.AI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gigged.AI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
