At a Glance
- Tasks: Lead transformation projects and support the COO in service delivery improvements.
- Company: Join a dynamic talent marketplace focused on IT and technology.
- Benefits: Competitive day rate, flexible working options, and a chance to make an impact.
- Other info: Opportunity for growth and collaboration with key business leaders.
- Why this job: Be at the forefront of transformation in a fast-paced environment.
- Qualifications: Experience in service delivery and project management in tech environments.
The predicted salary is between 51750 - 63250 £ per year.
Gigged AI is an on-demand talent marketplace specialising in the IT and technology sector. We have an opportunity for a Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 within one of our clients.
All proposals will be reviewed on the Gigged AI platform. In order to send a proposal, please follow the below steps:
- Head to app.gigged.ai and create a free talent profile.
- Once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/4qe0Zq7jQl8.
- You will now see a 'submit proposal' button. Please fill this in (intro, relevant experience, and attach CV).
Start Date: ASAP
Duration: Estimated 4–6 months
Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays)
IR35 Status: Outside IR35
Day Rate: £550-650 per day
Who the Person Will Work With:
Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO. Supporting key business owners - in particular the Chief Operating Officer (COO) and their team - in detailed design and implementation.
Objective of the Role:
Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation.
Background Required:
Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following:
- Owned or transformed service delivery
- ITIL process design and implementation
- Worked as a hands-on project manager or consultant in service delivery
COO Scope:
The COO's scope encompasses:
- Service Desk
- Service Delivery Management
- Client Reporting
- Service Excellence / Process Improvement
- Transition, Transformation and Client Adoption (for new clients)
- Project Management (with existing clients)
Scope of the Work:
The scope of the work will include aspects such as:
- Identification of issues and opportunities, together with implementing them
- Definition and execution of ITIL processes
- Establishment of sustainable, best-practice processes and practices across the COO's scope
- Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice
- Definition and execution of key metrics / reporting
- Identification and implementation of AI opportunities
- Support as required for CTO and CIO functions
Qualities Required:
- Hands-on
- Able to adapt to the evolving needs of this rapidly growing client
- An ally to support the COO and their team — without doing all the work for them, as they need to own the change
- Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership
- Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment
Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 in Basingstoke employer: Gigged.AI
Gigged AI is an exceptional employer that offers a dynamic and flexible work environment, allowing you to thrive as a Business/Systems Analyst while working remotely with occasional travel to the picturesque Isle of Man. With a strong focus on employee growth and development, we provide opportunities to engage in meaningful projects that enhance your skills and career trajectory, all within a supportive culture that values collaboration and innovation.
