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- Tasks: Lead service operations, resolve issues, and improve processes in a dynamic environment.
- Company: Gigaclear is a growing Fibre Broadband company enhancing connectivity in hard-to-reach UK areas.
- Benefits: Enjoy flexible working, generous holiday, health plans, and continuous learning opportunities.
- Why this job: Make a real impact in a supportive team while developing your career in a fast-paced industry.
- Qualifications: Experience in ITIL environments preferred; a passion for problem-solving is essential.
- Other info: This is a 12-month FTC with potential for permanent placement and hybrid working.
The predicted salary is between 36000 - 60000 £ per year.
Gigaclear Abingdon-On-Thames, England, United Kingdom
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Gigaclear Abingdon-On-Thames, England, United Kingdom
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Join to apply for the Service Manager – 12 month FTC role at Gigaclear
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This range is provided by Gigaclear. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Note: this is an initial 12 month contract.. With potential to go permanent.
A role with a huge amount of scope and opportunity for someone who understands and loves questioning processes, documentation, SLAs, etc and knows things can always improve.
Our Service Operations function is still relatively new and evolving, come in and get the satisfaction and recognition of seeing the difference you can make.
Although this is a FTC there is great potential and a real opportunity for you to step up into a management role, working for a comany and team ready to provide the support you need to be successful.
Service Operations is responsible for managing the end-to-end lifecycle of our retail and wholesale services. In this role you will identify and own actual and potential issues in service delivery and performance, always ensuring a resolution.
Note: this role is a hybrid role, with 3 days per week based in our Head Office, Abingdon, Oxon. There is also a Saturday rota, one in four, with a day off in the week when on rota.
Previous experience working in an ITIL enviorment would be highly desirable.
Previous Broadband or VOIP experience is not essential but would be a bonus. Key is being a role model in terms of addressing issues head on and finding customer resolutions, whilst having a thirst for learning and exploring how Gigaclear Service Operations can be better
Key Skills And Experience
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits And Opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our values
Our approach is to work guided by our mission, vision and values.
Find a way, Be committed, Do the right thing, Keep it simple.
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Mid-Senior level
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Full-time
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Consumer Services
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Service Manager - 12 month FTC employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - 12 month FTC
✨Tip Number 1
Familiarise yourself with ITIL principles, as previous experience in this area is highly desirable for the Service Manager role. Consider taking a short online course or reading up on ITIL best practices to demonstrate your commitment to service management.
✨Tip Number 2
Research Gigaclear's current service operations and any recent developments in their broadband services. Being knowledgeable about their offerings will help you engage in meaningful conversations during interviews and show your genuine interest in the company.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully identified and resolved service delivery issues. Highlighting your problem-solving skills will align well with the expectations of the role and demonstrate your ability to make a positive impact.
✨Tip Number 4
Network with current or former employees of Gigaclear on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specific challenges they face, which you can address in your application and interviews.
We think you need these skills to ace Service Manager - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Service Manager position. Tailor your application to highlight your relevant experience in service delivery and performance management.
Highlight Relevant Experience: Emphasise any previous experience you have in ITIL environments or similar roles. If you have worked with broadband or VOIP services, make sure to mention this as it could set you apart from other candidates.
Showcase Problem-Solving Skills: Since the role involves identifying and resolving issues in service delivery, provide examples in your application that demonstrate your problem-solving abilities and how you've successfully addressed challenges in past positions.
Express Your Enthusiasm for Improvement: Convey your passion for continuous improvement and learning. Mention any initiatives you've taken in previous roles to enhance processes or customer satisfaction, aligning with Gigaclear's values of finding a way and doing the right thing.
How to prepare for a job interview at Gigaclear
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Manager at Gigaclear. Familiarise yourself with service delivery processes, SLAs, and how to identify and resolve issues effectively.
✨Showcase Your ITIL Knowledge
If you have experience in an ITIL environment, be prepared to discuss it. Highlight specific instances where you've applied ITIL principles to improve service management or resolve issues.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Emphasise your ability to address issues head-on and find customer resolutions, as this is crucial for the role.
✨Express Your Willingness to Learn
Gigaclear values a thirst for learning and improvement. Be ready to discuss how you stay updated on industry trends and your eagerness to explore ways to enhance service operations.
