At a Glance
- Tasks: Ensure smooth network operations and resolve customer issues with cutting-edge technology.
- Company: Join a growing Fibre Broadband company dedicated to empowering communities.
- Benefits: Enjoy flexible working, generous holiday, health plans, and continuous learning opportunities.
- Other info: Collaborative culture with strong career progression and employee recognition.
- Why this job: Be part of a dynamic team making a real difference in broadband access.
- Qualifications: Knowledge of home IT and networking; CompTIA Network+ is a plus.
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers. Reporting to the NOC Manager, we are a lean and efficient team who utilise peer-reviewed processes and supported tools and documentation to keep our customers' network live 24/7/365. Teamwork is paramount, and as such, we form strong bonds to ensure success not only for the company but for the individual members of our team.
The role of the NOC Engineer will be to ensure the healthy running of our LAN/WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches, and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering Monday to Friday from 7am to 9pm, and Saturdays and Sundays (including Bank Holidays) from 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks).
Key Responsibilities
- Complete day-to-day network administrative tasks
- Assist in the provisioning, managing, and auditing of new cabinets
- Create documentation to aid fault resolution
- Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs, and Switches
- Liaising with third-party contractors and other departments within Gigaclear
- Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform
- Interaction via e-mail and telephone with our customers will form a major part of this position, and the successful candidate will be an able communicator with excellent written and verbal communication skills
- This person must be able to prioritise workload between multiple customer incidents or enquiries
Knowledge & Skills
- Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc.
- Network operation, including routing, VLANs, RSTP, Ethernet, is desirable
- Understanding Router/Switch configuration is desirable
- Be able to work autonomously and within a team
- Previous work experience in a technical service desk environment is desirable
Qualifications
- Ideally CompTIA Network+ qualification or equivalent
- Degree qualification in a technology discipline, for example, Computer Science, Networks, IT, is desirable but not essential
Gigaclear is a growing Fibre Broadband (FTTP/FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
- Generous employer pension; up to 8% matched contribution
- Income protection and life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling and legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband
Our Vision - Connected Communities
Our Values - Own it, Find the Right Way, Work Together, Win Together
Network Operations Centre (NOC) Engineer employer: Gigaclear
At Gigaclear, we pride ourselves on being an excellent employer, offering a collaborative and engaging work culture that empowers our Network Operations Centre (NOC) Engineers to grow their skills while making a meaningful impact in connecting communities with high-quality broadband. With generous benefits including a matched pension scheme, health cash plans, and unlimited access to training resources, we ensure our employees are well-supported both personally and professionally. Our commitment to employee recognition and flexible working arrangements further enhances the rewarding experience of being part of a dedicated team that thrives on teamwork and success.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Centre (NOC) Engineer
✨Tip Number 1
Network with current NOC Engineers or professionals in the field. Reach out on LinkedIn or join relevant forums to ask questions and gain insights. This can help us understand what skills are in demand and how to tailor our approach.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, we should prepare for potential scenarios. Role-play common troubleshooting conversations with friends or family to build confidence.
✨Tip Number 3
Get familiar with the tools and technologies mentioned in the job description. If we don’t have hands-on experience, consider online courses or tutorials to boost our knowledge. This shows initiative and readiness to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can showcase our enthusiasm for the company and its mission directly, which can make a great impression.
We think you need these skills to ace Network Operations Centre (NOC) Engineer
Some tips for your application 🫡
Show Your Technical Skills:When you're writing your application, make sure to highlight your technical skills related to network operations. Mention any experience you have with LAN/WAN, troubleshooting routers, or working in a technical service desk environment. We want to see how you can contribute to keeping our customers' networks live!
Communicate Clearly:Since this role involves a lot of communication with customers and team members, it's crucial to showcase your written and verbal communication skills. Use clear and concise language in your application to demonstrate that you can effectively liaise with both technicians and customers.
Tailor Your Application:Make sure to tailor your application to the specific role of NOC Engineer. Reference the key responsibilities and skills mentioned in the job description, and explain how your background aligns with them. This shows us that you've done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Gigaclear
✨Know Your Networks
Brush up on your knowledge of LAN/WAN, routing, and VLANs. Be ready to discuss how you would troubleshoot common network issues, as this will show your technical prowess and understanding of the role.
✨Communication is Key
Since you'll be interacting with customers and other departments, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for a NOC Engineer.
✨Show Your Team Spirit
Emphasise your teamwork skills during the interview. Share examples of how you've collaborated with others to solve problems or improve processes, as this aligns with the company's value of working together.
✨Prepare for Real Scenarios
Think of specific incidents you've handled in previous roles that relate to fault resolution or customer support. Be ready to walk the interviewer through your thought process and the steps you took to resolve those issues.
