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- Tasks: Coordinate field engineering tasks and support installation teams for seamless operations.
- Company: Join a growing Fibre Broadband company dedicated to empowering communities.
- Benefits: Enjoy flexible working, generous holiday, health plans, and professional development opportunities.
- Other info: Dynamic work environment with excellent career progression and employee recognition.
- Why this job: Be part of a mission-driven team making a real difference in broadband access.
- Qualifications: Strong organisational skills, experience in coordination, and proficiency in Excel required.
Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build Engineers.
Key Accountability & Responsibilities
- Will take receipt of daily install Work orders assigned to the direct labour team / weekly work packages/ schedules and produce job packs for the Field Engineering teams.
- Handle and resolve any day to day enquiries from the field team engineers and other internal departments.
- Assist the Operations Manager with any external contractor issues and act as cover for the Operations Manager when required.
- Assist in the production of reports as required by management and the wider function.
- Working with internal and external stakeholders to ensure delivery on time, safely and compliantly.
- Job Allocation of repair tasks.
- Support the Traffic management coordination for in-house and external suppliers.
- Purchase order, supplier quotation request and invoicing support.
- Responsible for keeping customers informed on their Gigaclear Installation.
- Responsible for managing the Installation and pre-check bookings on scheduling systems.
- Responsible for scheduling and progression of customer installations, ensuring that installation appointments are booked/actioned/remedied within service level agreement.
- Respond to incoming and outgoing calls/emails in the appropriate manner actioning them as required, ensuring a comprehensive and reliable service is provided within agreed SLA.
- Reviewing and analysing the issues raised, establishing the likely root cause and responding and addressing issues within agreed service levels.
Knowledge & Skills
- This would suit someone who is looking for a role in a growing business, working in a busy environment, where multi-tasking comes second nature and attention to detail is paramount.
- The right candidate must be highly organised with the ability to prioritise workload and should also be able to liaise and deal with people at all levels, both internally and externally.
- You will also be PC literate with good excel skills being essential.
- Previous experience in an administrative, coordinator type role in a fast-paced working environment.
- Comfortable working to and meeting deadlines.
- Critical thinking and problem solving, ability to use initiative.
- Knowledge of Civils, Fibre and installations in a FTTP network desirable.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
- We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills.
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & Wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband.
Our Vision - Connected Communities.
Our Values - Own it, Find the Right Way, Work Together, Win Together.
Field Engineering Coordinator employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineering Coordinator
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Field Engineering Coordinator role.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Gigaclear, and express your interest. A friendly email can go a long way in showing your enthusiasm and might just land you an interview.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how you can contribute to empowering communities with brilliant broadband. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Field Engineering Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative or coordinator roles, especially in fast-paced environments. We want to see how your skills align with the responsibilities of the Field Engineering Coordinator position.
Showcase Your Organisational Skills: Since this role requires a high level of organisation and the ability to prioritise tasks, be sure to provide examples of how you've successfully managed multiple responsibilities in previous jobs. We love seeing candidates who can juggle tasks like pros!
Highlight Your Communication Skills: Effective communication is key in this role, so don’t forget to mention your experience liaising with various stakeholders. Whether it’s handling enquiries or coordinating with teams, we want to know how you keep everyone in the loop.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Gigaclear!
How to prepare for a job interview at Gigaclear
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Field Engineering Coordinator role. Familiarise yourself with the key responsibilities and how they relate to the company's mission of empowering communities with brilliant broadband. This will help you articulate how your skills align with their needs.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation and multitasking, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight your ability to prioritise workload and keep everything on track.
✨Prepare for Problem-Solving Questions
Expect questions that assess your critical thinking and problem-solving abilities. Think of scenarios where you've had to analyse issues, establish root causes, and implement solutions. Be ready to explain your thought process clearly and concisely.
✨Engage with Stakeholders
The role involves liaising with various internal and external stakeholders. Prepare to discuss how you've effectively communicated and collaborated with different teams in previous roles. Demonstrating your interpersonal skills will show that you're a great fit for their collaborative culture.