Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and social media while learning top-notch service skills.
- Company: Join Gigaclear, a pioneering Fibre Broadband company transforming connectivity in the UK.
- Benefits: Enjoy a competitive salary, bonuses, flexible hours, and generous holiday perks.
- Why this job: Perfect for those seeking a supportive team environment and growth opportunities in customer service.
- Qualifications: No prior office experience needed; just bring your confidence and customer-focused attitude.
- Other info: Flexible shifts available, including part-time options to fit your schedule.
The predicted salary is between 19600 - 22400 £ per year.
Starting salary to £24,500. Increasing to £26,000. Plus Bonus up to £200 per month.
Are you looking for a break into a more office environment type role? A role that rewards good / great performance with monthly bonuses? Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity? An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media? A role where you will benefit from the camaraderie of a large team and support of new friends?
We are keen to talk with people who bring a customer-focused approach - previous office or contact centre experience is not essential; however, you will be comfortable and confident communicating with people via the phone and email.
Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks). If you're looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate. Apply now to have a chat.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits, And Opportunities
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to our online Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our values
Our approach is to work guided by our mission, vision, and values. Find a way, Be committed, Do the right thing, Keep it simple.
Customer Services Assistant employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values of Gigaclear. Understanding their mission to empower communities with broadband can help you align your responses during interviews, showcasing your enthusiasm for their goals.
✨Tip Number 2
Highlight any customer service experience you have, even if it's from retail or hospitality. Be ready to share specific examples of how you've handled customer interactions, as this will demonstrate your ability to adapt to a new environment.
✨Tip Number 3
Prepare to discuss your communication skills, especially over the phone and via email. Practice articulating your thoughts clearly and confidently, as this role requires effective communication with customers.
✨Tip Number 4
Be open about your availability and flexibility regarding shift patterns. Since the role involves working varied hours, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience, even if it's from retail or hospitality. Emphasise skills like communication and problem-solving that are relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with their values and how you can contribute to their customer-focused approach.
Highlight Transferable Skills: If you lack direct office experience, focus on transferable skills from previous roles. Discuss your ability to communicate effectively via phone and email, and your commitment to providing excellent customer service.
Show Willingness to Learn: Express your eagerness to learn and develop within the role. Mention any relevant training or development opportunities you are interested in, as this aligns with the company's commitment to employee growth.
How to prepare for a job interview at Gigaclear
✨Show Your Customer-Focused Approach
Since the role emphasises a customer-focused approach, be prepared to share examples from your past experiences, whether in retail or hospitality, that demonstrate your ability to handle customer queries effectively and with empathy.
✨Familiarise Yourself with the Company
Research Gigaclear and understand their mission and values. Being able to discuss how you align with their commitment to providing excellent service and supporting communities will show your genuine interest in the role.
✨Prepare for Shift Pattern Questions
As the role involves working slight shift patterns, think about your availability and be ready to discuss how you can accommodate these shifts. This shows flexibility and willingness to adapt to the company's needs.
✨Practice Communication Skills
Since the position requires confident communication via phone and email, practice articulating your thoughts clearly. You might even want to simulate a customer service scenario to showcase your problem-solving skills during the interview.