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For Companies At a Glance
- Tasks: Handle customer complaints and ensure compliance with industry regulations.
- Company: Join a leading telecommunications company focused on exceptional customer service.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and building brand loyalty.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Face-to-face interactions may be required, enhancing your customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Customer Resolutions Executive
Location: Abingdon-On-Thames, England, United Kingdom
Gigaclear is a growing Fibre Broadband company developing fibre-to-the-premises broadband infrastructure to reach difficult‑to‑reach areas, empowering communities with broadband to rival any city.
Responsibilities
In this office‑based role, you will work closely with the build and engineering teams to provide end‑to‑end resolutions for customer complaints and queries. You will become an expert in resolving queries related to our FTTP / FTTH network, taking ownership from initial contact to successful outcome. You will use strong relationship‑building skills to collaborate across teams, make decisions to ensure first‑class customer satisfaction, and contribute to mitigating issues in a manner that is more case management than simple call answering.
Key aspects include:
- Handling general public complaints and finding resolutions
- Taking a deep dive into the resolution process rather than just call answering
- Collaborating with build, engineering and maintenance teams
- Ensuring first‑class customer satisfaction through informed decision making
Compensation
Base pay range: £27,000 to £32,000, depending on experience, with a bonus of up to £320 per month.
Benefits & Opportunities
Staff Rewards, Benefits, and Opportunities:
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!
- Health cash plan, 24/7 remote GP access and EAP with counseling & legal advice
- Unlimited access to our online Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Business Development and Sales; Consumer Services
Company Mission & Vision
Our Mission – Empowering communities with brilliant broadband
Our Vision – Connected Communities
Our Values – Own it, Find the Right Way, Work Together, Win Together
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Customer Resolutions Executive employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Executive
✨Tip Number 1
Familiarise yourself with OFCOM regulations and the telecommunications industry. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to compliance and customer service excellence.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing scenarios can help you articulate your approach to resolving customer issues effectively and empathetically, which is crucial for this role.
✨Tip Number 3
Network with professionals in the customer service and telecommunications sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Stay updated on common customer complaints within the industry. Being aware of recurring issues will allow you to discuss potential solutions and improvements during your interview, showcasing your proactive approach to customer satisfaction.
We think you need these skills to ace Customer Resolutions Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and complaint handling. Emphasise any previous roles where you dealt with customer complaints, particularly in the telecommunications industry.
Craft a Strong Cover Letter: In your cover letter, address the specific skills mentioned in the job description, such as communication skills and regulatory compliance. Use examples from your past experiences to demonstrate how you meet these requirements.
Prepare for Questions: Think about how you would answer the application questions provided. For instance, reflect on specific instances where you've contributed to good customer service and articulate why you believe you're a good fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Gigaclear
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Resolutions Executive. Familiarise yourself with OFCOM regulations and how they impact customer service. This knowledge will help you answer questions confidently and demonstrate your commitment to compliance.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that highlight your ability to handle difficult conversations. Practice articulating your thoughts clearly and empathetically, as this will be crucial when discussing complaint resolution strategies.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving skills. Think of past experiences where you successfully resolved complaints or improved processes, and be ready to discuss these in detail.
✨Highlight Your Attention to Detail
Given the importance of documentation and compliance in this role, be prepared to discuss how you ensure accuracy in your work. Share specific examples of how your attention to detail has positively impacted customer satisfaction or compliance in previous roles.
