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For Companies At a Glance
- Tasks: Handle customer complaints and ensure compliance with industry regulations.
- Company: Join a leading telecommunications company focused on exceptional customer service.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and building brand loyalty.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Face-to-face interactions may be required, enhancing your customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Have you had to work with the general public to handle a complaint or find a resolution? Do you want a role where you get the satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling.
Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday on a rota, circa once every 2 months.
Salary is £27,000 to £30,000 depending upon experience with a bonus of up to £320 per month.
You will work closely with others to find effective resolutions, using your strong relationship-building skills to collaborate with our build and engineering teams who construct, maintain and repair our network. These established relationships will be vital for gathering the information needed to reach successful outcomes. You will see it through from end to end, you will be someone who takes pride in successful conclusions, whatever it takes.
With training and development, you will be trusted with making decisions to ensure first class customer satisfaction, you will become an expert in resolving queries and what is involved in the build and maintenance of a full fibre broadband network.
Regardless of previous industry or sector, it is your willingness to learn and build relationships and positive attitude to achieve a good result that is key.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits, And Opportunities
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to our online Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our Mission, Vision & Values
Our approach is to work guided by our mission, vision and values.
Our Mission – Empowering communities with brilliant broadband
Our Vision – Connected Communities
Our Values – Own it, Find the Right Way, Work Together, Win Together
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Customer Resolutions Executive employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Executive
✨Tip Number 1
Familiarise yourself with OFCOM regulations and the telecommunications industry. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to compliance and customer service excellence.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing scenarios can help you articulate your approach to resolving customer issues effectively and empathetically, which is crucial for this role.
✨Tip Number 3
Network with professionals in the customer service and telecommunications sectors. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Stay updated on common customer complaints within the industry. Being aware of recurring issues will allow you to discuss potential solutions and improvements during your interview, showcasing your proactive approach to customer satisfaction.
We think you need these skills to ace Customer Resolutions Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and complaint handling. Emphasise any previous roles where you dealt with customer complaints, particularly in the telecommunications industry.
Craft a Strong Cover Letter: In your cover letter, address the specific skills mentioned in the job description, such as communication skills and regulatory compliance. Use examples from your past experiences to demonstrate how you meet these requirements.
Prepare for Questions: Think about how you would answer the application questions provided. For instance, reflect on specific instances where you've contributed to good customer service and articulate why you believe you're a good fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Gigaclear
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Resolutions Executive. Familiarise yourself with OFCOM regulations and how they impact customer service. This knowledge will help you answer questions confidently and demonstrate your commitment to compliance.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that highlight your ability to handle difficult conversations. Practice articulating your thoughts clearly and empathetically, as this will be crucial when discussing complaint resolution strategies.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving skills. Think of past experiences where you successfully resolved complaints or improved processes, and be ready to discuss these in detail.
✨Highlight Your Attention to Detail
Given the importance of documentation and compliance in this role, be prepared to discuss how you ensure accuracy in your work. Share specific examples of how your attention to detail has positively impacted customer satisfaction or compliance in previous roles.