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- Tasks: Handle customer complaints and ensure compliance with industry regulations.
- Company: Join a leading telecommunications company focused on exceptional customer service.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and building brand loyalty.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Face-to-face interactions may be required, enhancing your customer engagement skills.
The predicted salary is between 30000 - 42000 £ per year.
Have you had to work with the general public to handle a complaint or find a resolution? Do you want a role where you get the satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling. Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday on a rota, circa once every 2 months. Salary is £27,000 to £30,000 depending upon experience with a bonus of up to £320 per month. You will work closely with others to find effective resolutions, using your strong relationship-building skills to collaborate with our build and engineering teams who construct, maintain and repair our network. These established relationships will be vital for gathering the information needed to reach successful outcomes. You will see it through from end to end, you will be someone who takes pride in successful conclusions, whatever it takes. With training and development, you will be trusted with making decisions to ensure first class customer satisfaction, you will become an expert in resolving queries and what is involved in the build and maintenance of a full fibre broadband network. Regardless of previous industry or sector, it is your willingness to learn and build relationships and positive attitude to achieve a good result that is key. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission – Empowering communities with brilliant broadband Our Vision – Connected Communities Our Values – Own it, Find the Right Way, Work Together, Win Together
Customer Resolutions Executive employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Executive
✨Tip Number 1
Familiarise yourself with OFCOM regulations and the telecommunications industry. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to compliance and customer service excellence.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing scenarios with friends or family can help you articulate your approach to resolving customer issues effectively and empathetically.
✨Tip Number 3
Gather examples from your past experiences where you've successfully resolved complaints or improved customer satisfaction. Be ready to discuss these during your interview to showcase your problem-solving abilities.
✨Tip Number 4
Stay updated on current trends in customer service and complaint resolution. This knowledge can give you an edge in discussions and show that you're proactive about improving customer experiences.
We think you need these skills to ace Customer Resolutions Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and complaint handling. Emphasise any previous roles where you dealt with customer complaints, particularly in the telecommunications industry, and showcase your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, address the specific requirements of the Customer Resolutions Executive role. Discuss your understanding of OFCOM regulations and how your skills align with the responsibilities outlined in the job description.
Prepare for Questions: Think about your responses to the application questions. For example, reflect on specific instances where you've contributed to good customer service and prepare to articulate why you're a great fit for this role, focusing on your communication and analytical skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, professional, and free from mistakes, as attention to detail is crucial for this role.
How to prepare for a job interview at Gigaclear
✨Understand the Regulatory Landscape
Familiarise yourself with OFCOM regulations and other relevant compliance standards. Being able to discuss these during your interview will show that you understand the importance of regulatory compliance in customer service.
✨Demonstrate Empathy and Communication Skills
Prepare examples of how you've handled customer complaints in the past, focusing on your communication style and empathy. This role requires excellent verbal and written skills, so be ready to showcase your ability to connect with customers.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've successfully resolved complex issues. Highlight your analytical skills and how you gathered information to reach a resolution, as this is crucial for the Customer Resolutions Executive role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve hypothetical complaint scenarios. Practice your responses to demonstrate your thought process in resolving complaints while adhering to regulatory requirements and maintaining customer satisfaction.