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For Companies At a Glance
- Tasks: Help customers with broadband services, focusing on retention and upgrades through calls.
- Company: Join Gigaclear, a growing Fibre Broadband company transforming connectivity in the UK.
- Benefits: Enjoy flexible working, generous holidays, health plans, and uncapped commission opportunities.
- Why this job: Be part of a supportive culture that rewards hard work and offers growth potential.
- Qualifications: Sales experience and strong communication skills are essential; passion for customer satisfaction is key.
- Other info: Office-based role with one late shift and Saturday every four weeks.
The predicted salary is between 25000 - 38000 £ per year.
Overview
If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.
This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services.
Salary is £26,000 with a realistic uncapped OTE of £41,000, many members of the team exceed this.
You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls.
Note: this is an office-based role and as we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week.
Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000… or more.
Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings….
Key Skills And Experience
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits And Opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values.
Our Mission – Empowering communities with brilliant broadband
Our Vision – Connected Communities
Our Values – Own it, Find the Right Way, Work Together, Win Together
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Customer Loyalty Advisor employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Advisor
✨Tip Number 1
Familiarise yourself with our broadband products and services. Understanding the ins and outs of what we offer will not only boost your confidence during interviews but also help you engage more effectively with customers once you're in the role.
✨Tip Number 2
Highlight your customer interaction experience in your conversations. Since this role is all about retaining customers and enhancing their experience, showcasing your ability to listen and solve problems will make you stand out.
✨Tip Number 3
Prepare for questions around sales techniques and customer retention strategies. Think of examples from your past roles where you've successfully retained customers or increased sales, as this will demonstrate your capability in a sales-based environment.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role includes late shifts and occasional Saturdays, showing that you're open to this will reflect positively on your application.
We think you need these skills to ace Customer Loyalty Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've successfully retained customers or increased revenue, as this aligns with the responsibilities of a Customer Loyalty Advisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and solving their problems. Mention specific examples from your past roles that demonstrate your negotiation and persuasion skills, as well as your ability to work collaboratively with teams.
Showcase Your Understanding of the Company: Research Gigaclear and mention their mission and values in your application. Show that you understand their focus on customer satisfaction and community empowerment through broadband services, and explain how you can contribute to these goals.
Prepare for Potential Questions: Think about common interview questions related to customer service and sales. Be ready to discuss how you handle difficult customer interactions, your approach to upselling, and how you track customer satisfaction. This preparation will help you stand out during the interview process.
How to prepare for a job interview at Gigaclear
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
✨Demonstrate Sales Skills
Prepare to discuss your experience with sales, particularly in retaining customers and upselling products. Highlight any successful strategies you've used to persuade customers and increase revenue.
✨Familiarise Yourself with the Company’s Products
Before the interview, take some time to learn about the broadband products and services offered by the company. Being knowledgeable will show your genuine interest and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Practice responding to common scenarios related to customer retention and problem-solving to demonstrate your critical thinking and communication skills.
