Customer Loyalty Advisor

Are you in a sales-based role now and enjoy the customer interaction but do not enjoy the cold calling? Or perhaps your role involves negotiating and persuasion skills, but you do not get the monetary rewards or commission you feel you deserve? If you love helping customers, have the patience to listen and solve customer problems to provide customer satisfaction then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.

This is a sales-based role with the aim of retaining as many customers as possible (e.g. when their contract runs out), as well as increasing revenue across the business through upgrades, re-contracting, and cross-selling. You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls.

Note: this is an office-based role and as we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday in four, with time off in lieu the following week. Salary is £25,000 with a realistic OTE of £38,000. Commission is uncapped and many members of the team exceed this.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities:

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to online training and development content via our Learning Management System
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

Our values:

• Find a way
• Be committed
• Do the right thing
• Keep it simple