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For Companies At a Glance
- Tasks: Manage customer accounts, collect overdue payments, and resolve billing queries.
- Company: Join a growing Fibre Broadband company transforming communities across the UK.
- Benefits: Enjoy 25 days holiday, flexible working, and generous pension contributions.
- Why this job: Make a real difference by helping customers access essential broadband services.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The Credit Control Team look after all aspects of Debt Collections for our live & terminated customers. The team are responsible for collecting any missed payments and customer debt, resolving any customer issues regarding their Billing Account and when necessary, liaise with other departments to provide good customer care.
Purpose of the job
As the Credit Controller you will play a key role in ensuring that we minimize customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.
Key Accountability & Responsibilities
- Proactively follow up on overdue accounts via telephone and email.
- Process card payments.
- Maintain accurate records of communication.
- Request write offs and refunds as required.
- Promote direct debit sign-ups.
- Agree and maintain payment plans and promises to pay.
- Meet and exceed collection targets and performance KPIs.
- Liaising with external debt collection agency where necessary.
- Suspension of service for non-paying customers.
- Liaise with key business stakeholders to resolve any issues and customer queries in a timely and effective manner.
- Any ad hoc duties as required.
Knowledge & Skills
- Previous experience in a credit control or accounts receivable role.
- Strong communication skills, both verbal and written.
- Ability to manage a high volume of accounts with precision and accuracy.
- Proficient Excel ability (Basic to intermediate level).
- Logical, numerate, detailed and analytical.
- Excellent time management, telephone manners and communication skills.
- Team orientated with an ability to multitask and prioritise a varied and demanding workload.
- A pro-active and customer focussed attitude.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & Wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband. Our Vision - Connected Communities. Our Values - Own it, Find the Right Way, Work Together, Win Together.
Credit Controller employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can clearly explain why you’re the perfect fit for the role. Highlight your experience in credit control and your customer-focused attitude.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Mention something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows you’re serious about joining our team. Plus, it’s super easy to navigate!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your previous experience in credit control or accounts receivable, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission of empowering communities with brilliant broadband.
Showcase Your Attention to Detail: As a Credit Controller, precision is key. In your application, mention specific examples where you’ve successfully managed accounts or resolved customer queries with accuracy. We love seeing that attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Gigaclear
✨Know Your Numbers
As a Credit Controller, you'll be dealing with accounts and payments, so brush up on your numerical skills. Be prepared to discuss how you've managed accounts in the past, and maybe even share some specific figures or targets you've hit. This shows you’re not just about talk; you can back it up with results.
✨Master Communication
Strong communication is key in this role. Practice articulating how you would handle customer queries or disputes. Think of examples where you’ve resolved issues effectively, whether over the phone or via email. This will demonstrate your ability to maintain good customer relations, which is crucial for the job.
✨Show Your Proactivity
The job requires a proactive approach to debt collection. Prepare to discuss times when you took the initiative to follow up on overdue accounts or implemented new processes that improved efficiency. This will highlight your ability to take charge and make a positive impact.
✨Familiarise Yourself with the Company
Do your homework on the company and its mission. Understand their values and how they relate to the role of a Credit Controller. Being able to align your answers with their goals will show that you’re genuinely interested and a good fit for their culture.
