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- Tasks: Engage with communities to promote Gigaclear's full fibre network and drive customer growth.
- Company: Gigaclear is a pioneering Fibre Broadband company enhancing connectivity in hard-to-reach UK areas.
- Benefits: Enjoy flexible working, generous holidays, health plans, and a supportive culture focused on growth.
- Why this job: Be a brand ambassador, connect with locals, and play a key role in expanding broadband access.
- Qualifications: Must have a clean UK driving licence and strong communication skills; training provided.
- Other info: Travel and overnight stays required; all expenses covered by Gigaclear.
The predicted salary is between 24000 - 32000 £ per year.
Base salary to £32,000 and OTE is £41,000 + Car Allowance. You’ll be the face of Gigaclear, a brand ambassador and the first to meet potential new customers of ours. You will work in our communities speaking to residents each day to promote a brand new full fibre network. The main purpose of this role is to drive our customer growth by registering qualified new sales leads in the form of collecting prospect information which will provide quality data for our sales channel to close out new orders successfully.
Gigaclear are entering an exciting new period where customer growth is the main focus and challenge of the business, and this role will be pivotal to that success over the coming years.
Key Accountability & Responsibilities
- This is a door-to-door prospecting role, and you will be visiting new potential customers' houses to qualify and quantify the sales opportunity in that area.
- You will be required to have an in-depth knowledge of Gigaclear, and the features and benefits of the products we provide (full training provided).
- You will be the main contact point for the community area that you are working in and working to build rapport with potential customers and building the name of the brand in the local area.
- Liaise with local delivery teams and the regional Community Engagement Manager to support with local events and event planning, all to help drive forward the Gigaclear brand.
- You will be driving prospect registrations to help achieve the sales target, in line with the company business plan.
- You will also be required to encourage residents to participate in the UKGV (UK Gigabit Voucher) Scheme when they are eligible to do so and work closely with the in-house administration function in order to do this.
- Traveling is a fundamental aspect of this position. You will be expected to drive to various locations as needed. Overnight stays in hotels will be a necessary part of the role, as you will be expected to cover different areas across our network. (Please note that all hotel accommodation and travel expenses will be fully covered by Gigaclear when required).
- As a member of the sales function, you will be responsible for driving prospecting numbers, voucher revenue and expanding our customer base. Your performance will be evaluated on a month-by-month basis along with your conversion rate, ensuring we meet our individual and team target.
- You will be required to work independently in your designated areas on a daily basis, while also collaborating with the voucher team and various other teams at Gigaclear, including Sales & Marketing and installation team.
Knowledge & Skills
- Some of the key skills you will possess are:
- Negotiation skills
- Confident communicator and comfortable handling objections
- Good customer service skills
- Ability to build, maintain and strengthen relationships.
- Able to use own initiative with a ‘can do’ attitude.
- Detail focused.
- Full fibre network and fibre knowledge, the difference between Blown fibre, PIA, OH and UG and have a solid understanding and ability to see the differences between them all.
- The right candidate must have a clean, full UK driving license with business insurance.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
- We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our values
Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple.
Community Representative employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Representative
✨Tip Number 1
Familiarise yourself with Gigaclear's products and services. Understanding the full fibre network and its benefits will help you engage effectively with potential customers and answer their questions confidently.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing scenarios with friends or family can help you become more comfortable and persuasive when speaking to residents.
✨Tip Number 3
Network within your community before applying. Attend local events or join community groups to build rapport and understand the needs of potential customers, which will give you an edge in the role.
✨Tip Number 4
Be prepared for the travel aspect of the job. Familiarise yourself with the areas you might cover and consider how you can manage your time effectively while on the road to maximise your prospecting efforts.
We think you need these skills to ace Community Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Community Representative at Gigaclear. Familiarise yourself with their products and services, as well as the importance of community engagement in driving customer growth.
Tailor Your CV: Highlight relevant experience that showcases your negotiation skills, customer service abilities, and any previous roles involving community engagement or sales. Make sure to emphasise your ability to build relationships and work independently.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Gigaclear and how your skills align with their mission and values. Use examples from your past experiences to demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Gigaclear
✨Know Your Product Inside Out
As a Community Representative, you'll need to have an in-depth knowledge of Gigaclear and its full fibre network. Make sure you understand the features and benefits of the products offered, as well as the differences between various fibre types. This will help you confidently answer questions and engage potential customers.
✨Showcase Your Communication Skills
This role requires you to be a confident communicator who can handle objections effectively. Practice your communication skills before the interview by role-playing common scenarios you might encounter while speaking to residents. Highlight your ability to build rapport and maintain relationships during the interview.
✨Demonstrate Your Initiative
Gigaclear values candidates who can use their own initiative and have a 'can do' attitude. Be prepared to share examples from your past experiences where you've taken the lead or solved problems independently. This will show that you're proactive and ready to tackle challenges head-on.
✨Prepare for Practical Questions
Since this role involves door-to-door prospecting, expect practical questions about how you would approach potential customers. Think about strategies you could use to engage with residents and encourage them to participate in the UKGV Scheme. Being able to articulate your thought process will impress the interviewers.
