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- Tasks: Become a VOIP expert while managing and improving our services.
- Company: Join Gigaclear, a growing Fibre Broadband company transforming communities.
- Benefits: Enjoy flexible working, generous holiday, health plans, and continuous training.
- Why this job: Gain valuable skills in a supportive environment and make a real impact.
- Qualifications: Service management experience; ITSM/ITIL certifications are a plus.
- Other info: Hybrid role with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
This is a 12 month full time contract. An opportunity to learn a new technical skillset and become one of our subject matter experts for VOIP. You may be a support agent or administrator within another type of technology company, used to the mindset of troubleshooting, and looking for growth and the support to develop new skills and expertise.
VOIP (Voice over Internet Protocol) is a key product and service for Gigaclear, and this is a 12 month maternity cover where you will gain a thorough understanding, learning all about the processes and tools that are involved in the provision of our VOIP services. The role sits in our Service Operations department; therefore, along with managing the end-to-end lifecycle and performance of our VOIP services, owning, prioritising, and managing escalated issues from our Customer Services teams, your focus will be on continuous improvement.
This is a hybrid role, 3 days per week based out of our Abingdon Head Office. You will be someone who is inquisitive, a problem solver who enjoys the challenges of identifying the root causes of issues and then proposing and implementing solutions. To do this you will be adept at collating and presenting data to summarise findings and will be capable of communicating effective technical solutions to non-technical audiences.
We will train the technology; what we do need is someone who excels in service management and has worked with retail customers. Certifications in ITSM / ITIL would be an advantage but there would be an opportunity to boost understanding and benefit from study using our online training system. An understanding of VOIP (hardware and software), including the provision of 999 services availability 24/7 or Telecoms Broadband product and operating processes and tools would be highly beneficial.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities:
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband. Our Vision - Connected Communities. Our Values - Own it, Find the Right Way, Work Together, Win Together.
VOIP (Voice over Internet Protocol) Coordinator in Abingdon employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VOIP (Voice over Internet Protocol) Coordinator in Abingdon
✨Tip Number 1
Network like a pro! Reach out to people in the VOIP field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and problem-solving skills. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical audiences.
✨Tip Number 3
Show your enthusiasm for learning! Mention any relevant online courses or certifications you've completed, especially in ITSM or ITIL. This will demonstrate your commitment to growing your skillset in VOIP.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Gigaclear.
We think you need these skills to ace VOIP (Voice over Internet Protocol) Coordinator in Abingdon
Some tips for your application 🫡
Show Your Curiosity: We love inquisitive minds! When you're writing your application, make sure to highlight your problem-solving skills and your eagerness to learn about VOIP. Let us know how you've tackled challenges in the past and what excites you about this opportunity.
Tailor Your Experience: Make your application stand out by tailoring it to the role. If you've worked in service management or have experience with retail customers, share those stories! We want to see how your background aligns with our needs for the VOIP Coordinator position.
Keep It Clear and Concise: When presenting your skills and experiences, clarity is key. Use straightforward language and avoid jargon where possible, especially if you're discussing technical solutions. Remember, we want to understand your expertise without getting lost in complex terms!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you're keen on joining our team at Gigaclear!
How to prepare for a job interview at Gigaclear
✨Know Your VOIP Basics
Before the interview, brush up on your knowledge of VOIP technology. Understand the key concepts, hardware, and software involved. This will not only show your interest but also help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified issues and implemented solutions. Highlight your troubleshooting mindset, as this role requires a keen eye for detail and a proactive approach to problem-solving.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be communicating with non-technical audiences, being able to break down complex information will demonstrate your ability to bridge the gap between tech and customer service.
✨Emphasise Continuous Improvement
Discuss your commitment to continuous learning and improvement. Mention any relevant certifications or training you've pursued, and express your enthusiasm for the opportunity to grow your skills in VOIP and service management.