At a Glance
- Tasks: Optimise scheduling and capacity in the Contact Centre while managing rotas and forecasts.
- Company: Join Gigaclear, a forward-thinking company in Abingdon with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with analytics teams and expand your expertise across departments.
- Why this job: Make a real impact by enhancing efficiency and driving success in a dynamic environment.
- Qualifications: Experience in resource planning, strong Excel and Power BI skills required.
The predicted salary is between 35000 - 42000 £ per year.
Gigaclear in Abingdon is looking for an experienced Resource/Workforce Planning Manager to optimise scheduling and capacity across the Contact Centre.
The role focuses on rota management, intraday planning, and forecast accuracy, with expansion to additional departments as needed.
You will own reporting processes, leverage data insights, and work with the analytics team.
A background with Peopleware or Injixo is preferred, along with strong Excel and Power BI skills.
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Strategic Resource & Workforce Planner - Contact Centre in Abingdon employer: Gigaclear
Gigaclear is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. Located in Abingdon, the company provides generous salaries, flexible working arrangements, and a matched pension scheme, making it an attractive place for those looking to grow their careers while contributing to meaningful community initiatives.
