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- Tasks: Support our engineering teams by managing schedules, resolving queries, and coordinating installations.
- Company: Join Gigaclear, a growing Fibre Broadband company transforming communities with top-notch internet.
- Benefits: Enjoy 25 days holiday, flexible working, health plans, and generous pension contributions.
- Other info: Dynamic work environment with opportunities for growth and employee recognition.
- Why this job: Be part of a mission to empower communities with brilliant broadband and make a real difference.
- Qualifications: Organised multitasker with strong Excel skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build Engineers.
Key Accountability & Responsibilities
- Will take receipt of daily install work orders assigned to the direct labour team / weekly work packages / schedules and produce job packs for the Field Engineering teams.
- Handle and resolve any day‑to‑day enquiries from the field team engineers and other internal departments.
- Assist the Operations Manager with any external contractor issues and act as cover for the Operations Manager when required.
- Assist in the production of reports as required by management and the wider function.
- Work with internal and external stakeholders to ensure delivery on time, safely and compliantly.
- Allocate repair tasks.
- Support traffic management coordination for in‑house and external suppliers.
- Perform purchase order, supplier quotation request and invoicing support.
- Keep customers informed on their Gigaclear installation.
- Manage the installation and pre‑check bookings on scheduling systems.
- Schedule and progress customer installations, ensuring that installation appointments are booked/actioned/remedied within service level agreement.
- Respond to incoming and outgoing calls/emails in the appropriate manner, actioning them as required and ensuring a comprehensive and reliable service is provided within agreed SLA.
- Review and analyse the issues raised, establish the likely root cause and respond and address issues within agreed service levels.
Knowledge & Skills
This would suit someone who is looking for a role in a growing business, working in a busy environment, where multi‑tasking comes second nature and attention to detail is paramount. The right candidate must be highly organised with the ability to prioritise workload and should also be able to liaise and deal with people at all levels, both internally and externally. You will also be PC literate with good Excel skills being essential. Previous experience in an administrative, coordinator type role in a fast‑paced working environment, comfortable working to and meeting deadlines, critical thinking and problem solving, ability to use initiative, knowledge of civils, fibre and installations in a FTTP network desirable.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre‑to‑the‑premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits And Opportunities
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days.
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Field Engineering Coordinator in Abingdon employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineering Coordinator in Abingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Field Engineering Coordinator role.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Gigaclear, and express your interest. A friendly email can go a long way in making a memorable impression.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their mission of empowering communities with broadband. Tailor your answers to show how you align with their vision and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at Gigaclear.
We think you need these skills to ace Field Engineering Coordinator in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative roles and your ability to multitask. We want to see how your skills align with the responsibilities of the Field Engineering Coordinator position.
Showcase Your Organisation Skills: Since this role requires a high level of organisation, give examples of how you've successfully managed multiple tasks or projects in the past. We love seeing candidates who can prioritise effectively!
Highlight Your Communication Skills: As you'll be liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Share instances where you've resolved issues or communicated effectively with teams or customers.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Gigaclear
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Engineering Coordinator. Familiarise yourself with the daily tasks, such as producing job packs and handling enquiries from engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss how you've managed multiple tasks in previous jobs. Share specific examples of how you prioritised workloads and met deadlines, especially in fast-paced environments. This will highlight your suitability for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your critical thinking and problem-solving skills. Think of scenarios where you've successfully resolved issues or improved processes. Be ready to explain your thought process and the steps you took to achieve a positive outcome, as this is crucial for the role.
✨Engage with Stakeholders
The ability to liaise with various stakeholders is key in this position. Prepare to discuss how you've effectively communicated with different teams or clients in the past. Highlight your interpersonal skills and adaptability, as these will be essential for ensuring smooth operations and customer satisfaction.