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- Tasks: Install and troubleshoot fibre optic networks while delivering top-notch customer service.
- Company: Join a fast-growing company bringing broadband to rural communities in England.
- Benefits: Enjoy 25 days holiday, flexible working, and generous pension contributions.
- Why this job: Make a real difference in connecting underserved areas with high-speed internet.
- Qualifications: Experience in telecoms installations and a full driving licence required.
- Other info: Dynamic team culture with opportunities for training and career growth.
The predicted salary is between 28000 - 32000 £ per year.
Essential salary: £28,000 to £32,000, dependent on fibre experience and qualifications (e.g., PIA Underground, Overhead H&S, Fibre Installations).
Reporting to the Operations Manager and Senior Technician, the Field Engineer will handle a variety of tasks involved in customer installation, including traditional civils/ buried and PIA PON underground and overhead.
Key Accountability & Responsibilities- Delivery of allocated work programmes, working with stakeholders to deliver on time, safely and to standard.
- Troubleshoot, diagnose and carry out installations.
- Provide a first‑class customer service.
- Manage any customer complaints, working to resolve issues in a timely manner.
- Ensure own and team's assurance across quality and Health & Safety standards.
- Previous Telecoms installations experience, ideally fibre optic networks (FTTH / FTTP).
- Previous knowledge of field civils specifications desirable – e.g., NRSWA.
- Experience delivering to pre‑defined project schedules.
- Able to understand, interpret and adhere to risk & method assessments.
- Full driving licence (manual), held for 12 months+.
- DBS check (or ability to pass).
- Ideally already hold a NRSWA Operative accreditation.
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days.
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & wellbeing initiatives and company‑founded social events.
We are a high‑growth company delivering fibre‑optic broadband to underserved rural communities in England. Started in 2010, we are expanding rapidly across England with head office in Abingdon.
All offers of employment will be subject to interview. You will undergo licence checks, drug & alcohol testing and regular monitoring as part of onboarding. Failure to pass any of these tests may result in withdrawal of the offer.
ValuesOwn it, Find the Right Way, Work Together, Win Together.
Seniority level Entry levelEmployment type Full‑time
Job function Engineering and Information Technology | Telecommunications
Field Engineer - Customer Engineering in Abingdon employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Customer Engineering in Abingdon
✨Tip Number 1
Get to know the company! Research Gigaclear and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! As a Field Engineer, you might face hands-on tests. Brush up on your fibre installation skills and be ready to demonstrate your troubleshooting abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Gigaclear and contributing to our mission.
We think you need these skills to ace Field Engineer - Customer Engineering in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in telecoms installations, especially fibre optic networks. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field Engineer role and how your past experiences have prepared you for this position. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills: Since providing first-class customer service is key in this role, make sure to mention any relevant experiences where you've gone above and beyond for customers. We want to know how you handle complaints and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Gigaclear
✨Know Your Stuff
Make sure you brush up on your telecoms knowledge, especially fibre optic networks. Be ready to discuss your previous installations and any relevant qualifications like NRSWA. This shows you’re not just a good fit for the role but also genuinely interested in the field.
✨Showcase Your Problem-Solving Skills
As a Field Engineer, troubleshooting is key. Prepare examples of past challenges you've faced during installations and how you resolved them. This will demonstrate your ability to think on your feet and provide first-class customer service.
✨Understand the Company Values
Familiarise yourself with Gigaclear's values: Own it, Find the Right Way, Work Together, Win Together. Think of ways you can embody these values in your work and be ready to share examples during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to health and safety standards or how they handle customer complaints. This shows your enthusiasm and that you’re serious about contributing to their team.
