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For Companies At a Glance
- Tasks: Enhance customer satisfaction and support service upgrades while driving revenue growth.
- Company: Leading broadband company in Abingdon with a focus on customer loyalty.
- Benefits: Base salary of £26,000 plus uncapped OTE of £41,000 and flexible working options.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Office-based role with opportunities for late shifts and weekends.
The predicted salary is between 26000 - 41000 £ per year.
A leading broadband company in Abingdon is seeking a Customer Service representative to enhance customer satisfaction and retention. In this role, you will support customers with service upgrades and contracts, while also contributing to revenue growth.
The position offers a base salary of £26,000 with an uncapped OTE of £41,000. You will work with diverse teams and track customer interactions accurately. This is an office-based role with flexible working options for late shifts and weekends.
Customer Loyalty & Upsell Specialist in Abingdon employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty & Upsell Specialist in Abingdon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your skills can enhance customer satisfaction and drive revenue growth. We recommend rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Loyalty & Upsell Specialist in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any upselling skills you have. We want to see how you've made customers happy and helped them with upgrades in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer loyalty and how you can contribute to our team. Keep it friendly and engaging, just like we are at StudySmarter.
Showcase Your Communication Skills: In this role, you'll be interacting with customers all day. Use your application to demonstrate your communication skills. Whether it's through clear writing or a friendly tone, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gigaclear
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you enhanced customer satisfaction or resolved issues effectively.
✨Understand the Company and Its Products
Do some research on the broadband company and its offerings. Familiarise yourself with their services, especially around upgrades and contracts, so you can speak confidently about how you would support customers in those areas.
✨Showcase Your Upselling Skills
Prepare to discuss your experience with upselling or cross-selling. Think of times when you successfully encouraged customers to consider additional products or services, and be ready to explain your approach.
✨Be Ready for Teamwork Questions
Since this role involves working with diverse teams, expect questions about collaboration. Have examples ready that demonstrate your ability to work well with others, especially in a fast-paced environment.
