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For Companies At a Glance
- Tasks: Manage customer debt, resolve billing issues, and ensure timely payments.
- Company: Join a growing Fibre Broadband company empowering communities across the UK.
- Benefits: Generous pension, health plans, 25 days holiday, and flexible working options.
- Why this job: Make a real difference in customer lives while developing your skills in a supportive environment.
- Qualifications: Experience in credit control, strong communication, and excellent time management skills.
- Other info: Collaborative culture with opportunities for growth and recognition.
The predicted salary is between 30000 - 42000 £ per year.
The Credit Control Team look after all aspects of Debt Collections for our live & terminated customers. The team are responsible for collecting any missed payments and customer debt, resolving any customer issues regarding their Billing Account and when necessary, liaise with other departments to provide good customer care.
Purpose of the job
As the Credit Controller you will play a key role in ensuring that we minimize customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.
Key Accountability & Responsibilities
- Proactively follow up on overdue accounts via telephone and email.
- Process card payments.
- Maintain accurate records of communication.
- Request write offs and refunds as required.
- Promote direct debit sign-ups.
- Agree and maintain payment plans and promises to pay.
- Meet and exceed collection targets and performance KPIs.
- Liaising with external debt collection agency where necessary.
- Suspension of service for non-paying customers.
- Liaise with key business stakeholders to resolve any issues and customer queries in a timely and effective manner.
- Any ad hoc duties as required.
Knowledge & Skills
- Previous experience in a credit control or accounts receivable role.
- Strong communication skills, both verbal and written.
- Ability to manage a high volume of accounts with precision and accuracy.
- Proficient Excel ability (Basic to intermediate level).
- Logical, numerate, detailed and analytical.
- Excellent time management, telephone manners and communication skills.
- Team orientated with an ability to multitask and prioritise a varied and demanding workload.
- A pro-active and customer focussed attitude.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & Wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband. Our Vision - Connected Communities. Our Values - Own it, Find the Right Way, Work Together, Win Together.
Credit Controller in Abingdon employer: Gigaclear
Contact Detail:
Gigaclear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Abingdon
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have a lead on a Credit Controller role or can give you insider tips.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions related to credit control. Think about how you'd handle overdue accounts or customer queries, and be ready to showcase your communication skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with Excel or managing accounts, make sure to highlight that in conversations. Bring examples of how you've successfully reduced debt or improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Gigaclear.
We think you need these skills to ace Credit Controller in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your previous experience in credit control or accounts receivable, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission of empowering communities with brilliant broadband.
Showcase Your Skills: We want to see your proficiency in Excel and your ability to manage a high volume of accounts. Include specific examples of how you've met collection targets or resolved customer queries in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Gigaclear
✨Know Your Numbers
As a Credit Controller, you'll be dealing with accounts and payments, so brush up on your numerical skills. Familiarise yourself with basic financial terms and concepts related to credit control. This will help you speak confidently about your experience and how you can contribute to minimising customer debt.
✨Show Off Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively resolved customer queries in the past, whether through phone calls or emails. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to handle customer interactions professionally.
✨Be Ready to Discuss KPIs
Understand the importance of performance metrics in credit control. Be prepared to discuss how you've met or exceeded collection targets in previous roles. Bring specific examples that highlight your achievements and how you can help the company achieve its goals.
✨Emphasise Teamwork
This role requires liaising with various departments, so showcasing your teamwork skills is essential. Think of instances where you've collaborated with others to resolve issues or improve processes. Highlighting your ability to work well with different stakeholders will show that you're a great fit for their collaborative culture.
