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For Companies At a Glance
- Tasks: Support fibre-optic broadband expansion and deliver top-notch customer service.
- Company: Join Gigaclear, a fast-growing company transforming rural connectivity.
- Benefits: Enjoy generous pension, health plans, 25 days holiday, and flexible working.
- Why this job: Make a real difference in communities while developing your skills.
- Qualifications: Experience in telecoms installations and a full driving licence required.
- Other info: Dynamic team environment with opportunities for training and recognition.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Gigaclear is a high‑growth company delivering fibre‑optic broadband to underserved rural communities across England. The Field Engineer role supports the expansion of the network and the delivery of world‑class customer service.
Key Accountabilities & Responsibilities
- Delivery of the allocated work programmes, working with stakeholders to deliver on time, safely and to standard.
- Trouble‑shoot, diagnose and carry out installations.
- Providing a first‑class customer service.
- Ensure management of any customer complaints, working to resolve any issues in a timely manner.
- Responsibility for own and teams’ assurance across quality and Health & Safety standards.
Knowledge & Experience
- Previous Telecoms Installations experience, ideally fibre optic networks (FTTH / FTTP).
- Previous knowledge and experience of field Civils specifications desirable – eg NRSWA.
- Previous experience of delivery to pre‑defined project schedules.
- Able to understand, interpret and adhere to risk & method assessments.
Qualifications & Accreditations
- Full driving licence (manual), held for 12 months+.
- DBS check (or ability to pass).
- Ideally already hold a NRSWA Operative accreditation.
Benefits
- Generous employer pension – up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days.
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & Wellbeing initiatives and company funded social events.
EEO Statement
We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background.
Field Engineer - Customer Engineering employer: Gigaclear plc
Contact Detail:
Gigaclear plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Customer Engineering
✨Tip Number 1
Get to know the company! Research Gigaclear and understand their mission to deliver fibre-optic broadband. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Field Engineer, you might face practical tests. Brush up on your telecoms installation skills and be ready to demonstrate your troubleshooting abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Gigaclear.
We think you need these skills to ace Field Engineer - Customer Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight your previous telecoms installation experience, especially with fibre optic networks, and any relevant qualifications like NRSWA accreditation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering world-class customer service and how you can contribute to our mission at Gigaclear. Keep it concise but impactful – we love a good story!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've trouble-shot and resolved issues in past roles. We value candidates who can think on their feet and deliver solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen and ready to join our team at Gigaclear!
How to prepare for a job interview at Gigaclear plc
✨Know Your Stuff
Make sure you brush up on your telecoms installation knowledge, especially fibre optic networks. Be ready to discuss your previous experiences and how they relate to the role. This shows you're not just a good fit on paper but also in practice.
✨Customer Service is Key
Since this role involves delivering top-notch customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Safety First
Familiarise yourself with health and safety standards relevant to the field. Be prepared to discuss how you ensure compliance with these standards in your work. This will show that you take safety seriously and can manage risks effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company's projects and future plans. This not only shows your interest in the role but also gives you insight into whether the company aligns with your career goals. Plus, it makes for a more engaging conversation!
