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For Companies At a Glance
- Tasks: Help customers stay connected by retaining and upgrading their broadband services.
- Company: Join Gigaclear, a growing Fibre Broadband company transforming communities.
- Benefits: Earn up to £40,000 with generous holidays, health plans, and flexible working.
- Why this job: Make a real difference in people's lives while boosting your earnings.
- Qualifications: Great listening skills and a knack for building rapport with customers.
- Other info: Enjoy a supportive team culture with plenty of opportunities for growth.
The predicted salary is between 25000 - 40000 £ per year.
Documents
If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.
This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services.
Salary is £26,000 with a realistic uncapped OTE of £41,000, many members of the team exceed this.
You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls.
Note: this is an office-based role and we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week.
Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000+.
Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings+.
Key skills and experience
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values.
Our Mission – Empowering communities with brilliant broadband
Our Vision – Connected Communities
Our Values – Own it, Find the Right Way, Work Together, Win Together
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Customer Loyalty Advisor employer: Gigaclear plc
Contact Detail:
Gigaclear plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Advisor
✨Tip Number 1
Get to know Gigaclear and its products inside out! Familiarise yourself with their broadband services and customer retention strategies. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your listening and communication skills. Since this role involves a lot of customer interaction, being able to build rapport quickly is key. Try role-playing with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Don’t just wait for job openings; reach out directly! Use our website to apply and connect with current employees on LinkedIn. A friendly message can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for your interview by thinking about how you would handle specific customer scenarios. Show us that you can think on your feet and come up with solutions that align with Gigaclear’s mission of empowering communities.
We think you need these skills to ace Customer Loyalty Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping customers and retaining their loyalty. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of Customer Loyalty Advisor. Mention any relevant experience you have with customer interactions or sales, and don’t forget to show how you can contribute to our mission of empowering communities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use simple language to express your thoughts and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Gigaclear plc
✨Know Your Stuff
Before the interview, make sure you understand Gigaclear's broadband products and services inside out. Familiarise yourself with their mission and values, as this will show your genuine interest in the company and help you connect with the interviewers.
✨Show Off Your People Skills
As a Customer Loyalty Advisor, you'll need to build rapport quickly. Practice active listening and think of examples from your past experiences where you've successfully resolved customer issues or retained clients. This will demonstrate your ability to connect with customers effectively.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your customer service skills. Prepare by thinking about how you would handle different customer situations, such as dealing with complaints or upselling services. This will help you feel more confident and ready to impress.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if it's the right fit for you.
