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- Tasks: Join us as a Field Engineer, delivering top-notch fibre installations and customer service.
- Company: Gigaclear, a fast-growing company connecting rural communities with fibre-optic broadband.
- Benefits: Enjoy competitive salary, generous holiday, health benefits, and flexible working options.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in telecoms or fibre installations preferred; full driving licence required.
- Other info: Join a collaborative culture with excellent career progression opportunities.
The predicted salary is between 24000 - 28800 £ per year.
We are always on the lookout for talented individuals who want to make a real impact on our mission by joining this growing and exciting business.
Please note, as per our cyber security policies, any unknown speculative applications with attachments or links emailed directly to employees will not be considered and deleted. You can keep up to date with all open opportunities on this page and all applications should be made via this channel.
A permanent PAYE role with a stable, secure company offers a starting salary of £28,000 to £32,000 dependent upon fibre experience and current qualifications / accreditations, e.g. PIA Underground and Overhead H&S and Fibre Installations.
Reporting to the Operations Manager and Senior Technician on a day-to-day basis, the Field Engineer will be responsible for a variety of tasks involved in the customer installation. Works will include traditional (civils / buried) and PIA PON underground and overhead.
Customer Engineering involves two specific sets of duties and responsibilities, and Engineers will be trained on all areas to become fully competent engineers:
- Pre-enablement works include surveying and checking line of site from pole to house, ensuring fibre access from terminal point at house boundary to property and resolution of minor faults to ensure a smooth final installation.
- Final installation works, running fibre from final distribution point (UG or OH) to end customer premises and all internal install works.
Engineers will provide a first-class customer service, ensuring management of any customer complaints, working to resolve any issues in a timely manner. Health and Safety is our top priority, and Engineers are responsible for their own and teams’ assurance across Health & Safety, whilst ensuring allocated schedules of works are delivered on time and to quality standards.
You will ideally bring previous fibre installation experience or will be working in Telecoms and looking for a company that will invest and upskill you on fibre.
Key Accountability & Responsibilities
- Delivery of the allocated work programmes, working with stakeholders to deliver on time, safely and to standard.
- Trouble shoot, diagnose and carry out installations.
- Providing a first-class customer service.
- Ensure management of any customer complaints, working to resolve any issues in a timely manner.
- Responsibility for their own and teams’ assurance across quality and Health & Safety standards.
Knowledge & Experience
- Previous Telecoms Installations experience, ideally fibre optic networks (FTTH / FTTP).
- Previous knowledge and experience of in the field Civils specifications desirable – e.g. NRSWA.
- Previous experience of delivery to pre-defined project schedules.
- Able to understand, interpret and adhere to risk & method assessments.
Qualifications & Accreditations
- Full driving licence (manual), held for 12 months+.
- DBS check (or ability to pass).
- Ideally already hold a NRSWA Operative accreditation.
Gigaclear is a high growth company delivering fibre-optic broadband to underserved rural communities in England. Started in 2010, the company is expanding rapidly across England. With head offices based in Abingdon, Oxfordshire and a significant proportion of staff based in the field.
Note: All offers of employment will be subject to interview. Further to this, we must take steps to ensure that our company vehicle drivers are safe, as such you will not only be required to undergo licence checks and regular monitoring of your driving style, but you will also be required to undergo a drug & alcohol test as part of your onboarding. Your offer of employment will be withdrawn if you fail this drug & alcohol test. Employees will then be required to cooperate with a programme of random drug & alcohol testing throughout their employment.
Staff rewards, benefits and opportunities
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & Wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband.
Our Vision - Connected Communities.
Our Values - Own it, Find the Right Way, Work Together, Win Together.
Field Engineer - Customer Engineering in Buckingham employer: Gigaclear plc
Contact Detail:
Gigaclear plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Customer Engineering in Buckingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gigaclear. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to fibre installations and customer service. Think of examples from your past work that demonstrate your skills and how you handle challenges. We want you to be ready to impress!
✨Tip Number 3
Show off your soft skills! While technical skills are crucial, don’t forget to highlight your communication and problem-solving abilities. Being able to manage customer complaints effectively is key in this role, so share any relevant experiences.
✨Tip Number 4
Apply through our website! Make sure you submit your application via the official channel. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re following the guidelines, which is always a good look!
We think you need these skills to ace Field Engineer - Customer Engineering in Buckingham
Some tips for your application 🫡
Be Authentic: When you're filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to share your experiences and what makes you passionate about this role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Show us how your background in fibre installations or telecoms aligns with what we're looking for in a Field Engineer.
Double-Check Your Details: Before hitting that submit button, give your application a thorough once-over. Ensure all your details are correct and complete, as we take accuracy seriously here at StudySmarter!
Apply Through Our Website: Remember, the best way to apply is through our website. It’s the only channel we consider, so make sure you follow this step to ensure your application gets into our hands!
How to prepare for a job interview at Gigaclear plc
✨Know Your Stuff
Make sure you brush up on your fibre installation knowledge and any relevant telecoms experience. Be ready to discuss specific projects you've worked on, especially those involving FTTH or FTTP. This will show that you’re not just familiar with the basics but can also handle the complexities of the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service or resolved complaints effectively. Prepare to share these stories during the interview to demonstrate your ability to manage customer expectations and deliver a first-class service.
✨Safety First
Health and safety is a top priority for the company, so be prepared to discuss how you ensure safety in your work. Familiarise yourself with risk assessments and method statements, and be ready to explain how you’ve adhered to these in past roles.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
