At a Glance
- Tasks: Manage resource planning to ensure teams have the right skills at the right time.
- Company: Join Gigaclear, a growing Fibre Broadband company empowering communities across the UK.
- Benefits: Enjoy flexible working, generous holiday, health plans, and continuous learning opportunities.
- Other info: Collaborative culture with clear paths for progression and employee recognition.
- Why this job: Make a real impact by optimising workforce efficiency and enhancing customer experiences.
- Qualifications: Experience in resource planning and strong analytical skills required.
The predicted salary is between 60000 - 70000 £ per year.
The Resource Planning Manager is responsible for ensuring customer facing teams have the right people, with the right skills, in the right place at the right time. This role supports forecasting, capacity planning and scheduling to support optimal service levels and business performance. The Resource Planning Manager provides data-driven insight to support strategic decision-making and ensure operational efficiency as well as supporting intraday activities to support great customer experiences and to drive operational efficiency.
Key Responsibilities
- Develop and manage medium to long-term resource plans to meet business demand and organisational priorities, working with the Resource Planning Team.
- Analyse business growth trends, project pipelines, and operational drivers to forecast workforce requirements.
- Work closely with team managers and intraday to support workforce planning decisions and embed intraday ways of working.
- Maintain short-term and tactical resource plans, including shift patterns, schedules, and staffing allocation.
- Monitor demand vs. supply and recommend adjustments (recruitment, overtime, skills redeployment of activities).
- Support intraday floor support to ensure operational effectiveness and efficient use of resource.
- Insight & Reporting: Produce and present accurate forecast, utilisation, and performance reports. Provide analysis and recommendations to optimise productivity and cost efficiency. Provide supporting information relating to Cost to Serve and Propensity to Contact. Identify risks to service levels and propose mitigation plans.
- Stakeholder Collaboration: Act as planning support partner for CMO, Billing and Engineering functions. Lead workforce planning forums to ensure alignment and decision-making. Support managers in understanding workforce data and planning implications.
- Change & Continuous Improvement: Manage resource planning tools (WFM systems, spreadsheets, dashboards). Improve modelling capability, capacity analytics, and forecasting accuracy. Drive process improvements to enhance efficiency and planning maturity.
Key Skills & Competencies
- Analytical Thinking - able to interpret complex data and translate insights into actionable plans.
- Workforce Forecasting & Capacity Planning - strong knowledge of forecasting models and resourcing frameworks.
- Stakeholder Engagement - confident communicator able to influence and challenge senior colleagues.
- Problem Solving - identifies solutions quickly and balances operational and strategic needs.
- Technical Skills – highly proficient in Excel and resource planning/WFM systems.
- Leadership - ability to coach and guide non-planning managers to understand and support resource planning requirements.
Experience & Qualification
- Experience in resource/workforce planning within operations, project delivery, contact centres or similar environment.
- Excel intermediate level (advanced would be advantageous).
- Proven success in forecasting, demand and capacity modelling in an operational environment.
- Experience of collating and presenting BI reports.
- Familiarity with performance metrics (utilisation, productivity, shrinkage, service levels) in an operational/contact centre environment.
- Highly Desirable: Professional qualification in workforce planning or operations management.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/5 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & Wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband.
Our Vision - Connected Communities.
Our Values - Own it, Find the Right Way, Work Together, Win Together.
Resource Planning Manager in Abingdon employer: Gigaclear plc
At Gigaclear plc, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the picturesque town of Abingdon, our team enjoys generous benefits such as pension contributions, health plans, and flexible working options, all while contributing to meaningful projects that enhance connectivity for small and medium businesses across rural England. We are committed to employee growth, providing ample opportunities for professional development and leadership within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Manager in Abingdon
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Resource Planning Manager at Gigaclear plc!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Gigaclear plc or be willing to refer you for that Resource Planning Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Gigaclear plc who’s on the lookout for their next Resource Planning Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Resource Planning Manager role at Gigaclear plc!
We think you need these skills to ace Resource Planning Manager in Abingdon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Gigaclear plc. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Gigaclear plc
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Gigaclear plc. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
